Drive Delayed
Incident
Report for BetterCloud
Resolved
We have resolved the issue that was causing the Drive sync delay, and everything should be caught up and back to normal. We appreciate your patience. If you have any questions, please contact Support: support@bettercloud.com
Update
We are continuing to work with Google to fix the Drive sync delay and will continue to provide updates. If you have any questions or concerns, please contact Support: support@bettercloud.com
Identified
Unfortunately, we are experiencing a delay with Drive syncs again. Google informed us that they rolled back the changes and suggested to do the same but that did not resolve this issue. We are actively working with Google on this and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Update
The majority of Drive sync tasks have been processed, but there are still some queued. We expect this to finish soon, and we will let you know when it does. If you have any questions, please contact Support: support@bettercloud.com
Update
Our system is still processing through the backlog of Drive sync tasks. We will continue to keep you updated. We apologize for any inconvenience and will let you know when everything is caught up. If you have any questions, please contact Support: support@bettercloud.com
Update
We are continuing to monitor the syncs as our system processes through the backlog of tasks. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Monitoring
We have taken action to fix the issue that was delaying the Drive sync, and we are monitoring to ensure that everything is back to normal. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Update
The delay processing Drive syncs was caused by an undocumented change in Google's system that manages our Drive tasks. We are currently testing a change to resolve the delay. We will provide another update as soon as it is released. If you have any questions, please contact Support: support@bettercloud.com
Update
We are still working with Google towards a fix for the Drive sync delay. We will post another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com
Update
We are continuing to work with Google on the Drive sync delay. We will provide another update tomorrow. If you have any questions, please contact Support: support@bettercloud.com
Identified
We have identified the root cause of the issue that is delaying Drive syncs. It appears the delay is caused by an issue with Google's VMs and we are working with their Support team towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Investigating
We are currently investigating an issue that is delaying Drive syncs. No data will be lost and we will provide another update as soon as possible. We apologize for any inconvenience. If you have any questions, please contact Support: support@bettercloud.com
Partial System Outage
Service Under Maintenance
Incident History