tag:status.bettercloud.com,2005:/historyBetterCloud Status - Incident History2024-03-19T04:48:29-04:00BetterCloudtag:status.bettercloud.com,2005:Incident/202173582024-03-13T13:32:55-04:002024-03-13T13:32:55-04:00Scheduled Maintenance on app.bettercloud.com Content Scanning functionality - Thursday, March 21 2024<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Completed</strong> - This maintenance window is postponed until further notice. A new maintenance window will be scheduled at a later date. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:34</var> EDT</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Thursday, March 14th, 2024 from 6:00PM to 7:00PM EST. Within this window, customers may experience slower than average performance our Content Scanning functionality. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/202173312024-03-13T13:32:18-04:002024-03-13T13:32:18-04:00Scheduled Maintenance on app.bettercloud.com Directory grids - Thursday, March 14 2024<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Completed</strong> - This maintenance window is postponed until further notice. A new maintenance window will be scheduled at a later date. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:31</var> EDT</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Thursday, March 14th, 2024 from 6:00PM to 7:00PM EST. Within this window, customers may experience delays in updating the Directory grid and delays in triggering User/Group based Automations. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/201947712024-03-13T01:06:30-04:002024-03-13T01:06:30-04:00Scheduled Maintenance on app.bettercloud.com Files functionality - Tuesday, March 12 2024<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>01:06</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:11</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>18:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>10:58</var> EST</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Tuesday, March 12th, 2024 from 6:00PM to 7:00PM EST. Within this window, customers may experience delays in updating the Files grid and delays in triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/202168762024-03-12T09:24:36-04:002024-03-12T09:24:36-04:00Intermittent UI Outage: app.bettercloud.com<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:27</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an intermittent UI issue impacting a subset of customers. Affected customers may temporarily be unable to load the app.bettercloud.com UI. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/200319002024-02-22T17:27:38-05:002024-02-22T17:27:38-05:00Scheduled Maintenance on app.bettercloud.com Files functionality - Thursday, February 22 2024<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:27</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>17:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>14:18</var> EST</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Thursday, February 22nd, 2024 from 5:00PM to 7:00PM EST. Within this window, customers may experience delays in updating the Files grid and delays in triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/199313252024-02-07T16:33:10-05:002024-02-07T16:33:10-05:00Global Search Outage<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:33</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Identified</strong> - We have identified the root cause of an issue preventing the use of BetterCloud's top-right corner global search tool and the "Support" button in the left navigation bar. Users, Workflows, Files, etc. can still be managed using the other buttons in the left navigation bar and the list filters. We will provide updates here until this is fixed. If you have any questions or concerns, please <a href="mailto:support@bettercloud.com">contact the Support team.</a></p>tag:status.bettercloud.com,2005:Incident/198428712024-01-30T23:27:50-05:002024-01-30T23:27:50-05:00Scheduled Maintenance on g.bettercloud.com- Tuesday, January 30th 2024<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>23:27</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>19:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>13:03</var> EST</small><br><strong>Update</strong> - This maintenance window for g.bettercloud.com is being rescheduled. <br /><br />Original Schedule: Monday, January 29th 2024 from 7:00PM to 10:00PM EST <br />New Schedule: Tuesday, January 30th from 7:00PM to 10:00PM EST<br /><br />Within this maintenance window, certain features within g.bettercloud.com may not work as expected. In addition, customers may need to clear their browser cache once the maintenance window is complete. <br /><br />If you have any questions, please reach out to support at support@bettercloud.com</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:26</var> EST</small><br><strong>Scheduled</strong> - g.bettercloud.com is scheduled to undergo routine maintenance on Monday, January 29th 2024 from 7:00pm to 10:00pm EST. Within this window, certain features within g.bettercloud.com may not work as expected. <br /><br />If you have any questions, feel free to reach out to support at support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/198725542024-01-26T15:00:00-05:002024-01-30T23:33:13-05:00Google and Okta Workflow Outage<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Resolved</strong> - We have identified and taken action to resolve an issue impacting a limited number of customers and their Okta and Google event-based workflows. Custom triggers or on-demand workflows were not impacted. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/196025462024-01-03T11:23:18-05:002024-01-03T11:23:18-05:00Chat Widget Down<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>11:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved. Our in-app chat support widget has resumed its expected functionality.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>09:25</var> EST</small><br><strong>Investigating</strong> - We are experiencing an issue with our in-app chat support widget. Until it's fixed, you can reach our support team by emailing support@bettercloud.com. We will update this incident as soon as we have more information.</p>tag:status.bettercloud.com,2005:Incident/195539972023-12-28T18:09:07-05:002023-12-28T18:09:07-05:00Issue Impacting the Atlassian "Remove User from All Groups" Action<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>18:09</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>18:08</var> EST</small><br><strong>Identified</strong> - We have investigated and remediated the issue impacting the Atlassian "Remove User from All Groups" Action. This Action has been fixed as of December 28th, 2023 at 4:40 PM EST.<br /><br />This issue has a limited customer impact: The Atlassian "Remove User from All Groups" Actions that were executed, between November 13, 2023 at 4:09pm ET through December 28, 2023 at 4:40pm ET and were marked as "Success", did not successfully remove the targeted user from all Atlassian Groups. <br /><br />Impacted customers should audit the execution of this action and if needed, rerun the action against targeted users, or manually remediate targeted users. <br /><br />We apologize for any inconvenience this issue may have caused. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/194724082023-12-18T18:07:41-05:002023-12-18T18:07:41-05:00Unable to install/reconnect the Zoom Integration<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>18:07</var> EST</small><br><strong>Resolved</strong> - We've resolved the issue preventing customers from installing or reconnecting the Zoom Integration in BetterCloud. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:25</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue preventing customers from installing or reconnecting the Zoom Integration in BetterCloud. <br />Customers who already have Zoom installed in their environments are not impacted. <br /><br />We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/191213702023-11-16T21:33:20-05:002023-11-16T21:33:20-05:00Scheduled Maintenance- Thursday, November 16th 2023<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>21:33</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>21:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:33</var> EST</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Thursday, November 16th, 2023 from 9:00pm to 10:00pm EST. Within this window, customers may experience temporary delays while syncing in changes to file, applications, and directory entities for certain providers listed below. As a result, any Workflows associated with these changes may be delayed as well. If you have any questions, feel free to reach out to support at support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/190604132023-11-08T13:00:52-05:002023-11-08T13:00:52-05:00Workflow Delays<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> EST</small><br><strong>Resolved</strong> - We have resolved the issue that was causing delays for a subset of workflows, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:49</var> EST</small><br><strong>Monitoring</strong> - We have taken action to fix the issue that was causing delays for a subset of workflows, and we are monitoring to ensure that everything is back to normal. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>12:27</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue that is causing delays triggering a subset of customer's Workflow instances. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/190369972023-11-06T15:00:38-05:002023-11-06T15:00:38-05:00Stalled Workflows<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> EST</small><br><strong>Resolved</strong> - We have monitored this issue over the last few hours and confirmed Workflow traffic is processing as expected. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:23</var> EST</small><br><strong>Monitoring</strong> - We have identified and implemented a fix for the delayed Workflows impacting a subset of customers. Customers may experience some temporary residual delays as we continue processing Workflow traffic. We will continue to monitoring our system for stability over the next few hours. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue causing delays with a subset of customer's Workflow instances. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/185805872023-09-25T10:57:00-04:002023-09-25T10:57:00-04:00Stalled Workflows<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>10:57</var> EDT</small><br><strong>Resolved</strong> - We have monitored this issue over the weekend and confirmed Workflow traffic is processing as expected. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>18:31</var> EDT</small><br><strong>Monitoring</strong> - We have identified and fixed the issue that resulted in Workflow instances being delayed for a subset of customers. All affected Workflows have progressed as expected. We are currently monitoring our system for stability. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>17:59</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting a subset of customer's Workflow instances. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/184240372023-09-21T09:00:07-04:002023-09-21T09:00:07-04:00On Demand and Scheduled Workflow Delays<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>17:04</var> EDT</small><br><strong>Monitoring</strong> - We have taken action to fix the issue that was affecting certain on-demand-based workflows and a small subset of actions. We are currently monitoring the system. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>12:24</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be affecting certain On-Demand-based Workflows and a small subset of actions. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please reach out support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/182947622023-08-28T18:02:37-04:002023-08-28T18:02:37-04:00app.bettercloud.com UI outage<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Resolved</strong> - We have monitored this issue throughout the day and the system has remained stable. We are moving this incident to a resolved state. If you have any questions, please contact Support by reaching out to support@bettercloud.com.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:31</var> EDT</small><br><strong>Monitoring</strong> - We have identified and fixed the issue that is impacting the BetterCloud UI for app.bettercloud.com. We are currently monitoring for stability on our end. We will provide another update as we continue to monitor this issue. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is impacting the BetterCloud UI for app.bettercloud.com. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/182248812023-08-22T16:41:08-04:002023-08-22T16:41:08-04:00On Demand and Scheduled Workflow Delays<p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Resolved</strong> - We have resolved the issue that was affecting certain on-demand-based workflows and a small subset of actions. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>16:27</var> EDT</small><br><strong>Monitoring</strong> - We have taken action to fix the issue that was affecting certain on-demand-based workflows and a small subset of actions. We are currently monitoring the system. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Aug <var data-var='date'>22</var>, <var data-var='time'>15:46</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that may be affecting certain on-demand-based workflows and a small subset of actions. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/181655432023-08-17T12:49:44-04:002023-08-17T12:49:44-04:00Workflow UI Outage<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>12:49</var> EDT</small><br><strong>Resolved</strong> - We have resolved the issue that was impacting the Workflows UI in app.bettercloud.com. Please note that the workflows and alerts are continuing to perform as expected. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>17:05</var> EDT</small><br><strong>Monitoring</strong> - We have taken action to fix the issue that was the Workflows UI in app.bettercloud.com. Please note that the workflows and alerts are continuing to perform as expected. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:55</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is impacting the Workflows UI in app.bettercloud.com. Please note that the workflows and alerts are continuing to perform as expected. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/178961702023-08-02T21:54:43-04:002023-08-02T21:54:43-04:00Workflow Maintenance - Wednesday, August 2nd<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>21:54</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>21:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>16:57</var> EDT</small><br><strong>Update</strong> - BetterCloud scheduled routine maintenance on Monday, April 17th, 2023 from 9:00pm to 11:00pm ET will be rescheduled to Wednesday, August 2nd, 2023 from 9:00PM to 11:00PM ET. Within this window, Please note all Workflow Events and Actions will continue to process as expected, however a subset of Workflows may experience minor delays in execution. If you have any questions, feel free to reach out to support at support@bettercloud.com</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>00:14</var> EDT</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Wednesday, July 19th, 2023 from 9:00PM to 11:00PM ET. Within this window, Please note all Workflow Events and Actions will continue to process as expected, however a subset of Workflows may experience minor delays in execution. If you have any questions, feel free to reach out to support at support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/178573892023-07-19T13:36:30-04:002023-07-19T13:36:30-04:00Stalled Workflows<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:36</var> EDT</small><br><strong>Resolved</strong> - We have resolved the issue that impacted a subset of customer's workflow instances in BetterCloud. The impacted workflows have been reprocessed successfully. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jul <var data-var='date'>17</var>, <var data-var='time'>12:59</var> EDT</small><br><strong>Monitoring</strong> - We have taken action to fix a subset of customer's workflow instances in BetterCloud. The impacted workflows have been reprocessed successfully and customers may notice delayed Wait for Duration steps. We are currently monitoring the issue and we will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>23:02</var> EDT</small><br><strong>Identified</strong> - We have taken action to fix a subset of customer's workflow instances in BetterCloud. The impacted workflows will be reprocessed and customers may notice delayed Wait for Duration steps. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue affecting a subset of customer's Workflow instances. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.</p>tag:status.bettercloud.com,2005:Incident/178915722023-07-18T18:06:08-04:002023-07-18T18:06:08-04:00UI Outage for app.bettercloud.com<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>18:06</var> EDT</small><br><strong>Resolved</strong> - We have continued to monitor the app.bettercloud.com UI for stability. At this time, all UI components of app.bettercloud.com are functioning correctly. Please reach out to our Support team by emailing support@bettercloud.com if you have any questions.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>16:18</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the app.bettercloud.com UI for stability. At this time, all UI components of app.bettercloud.com are functioning correctly. Please reach out to our Support team by emailing support@bettercloud.com if you have any questions.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>14:16</var> EDT</small><br><strong>Monitoring</strong> - We have identified and resolved the issue impacting the app.bettercloud.com UI. We are moving this incident to a monitoring state as we monitor for stability. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>13:37</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is impacting the UI of app.bettercloud.com. Customers may experience trouble loading the Workflows grids, Actions menu, and other UI components. Customers attempting to run On Demand workflows may experience a delay in those Workflows executing. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/178257362023-07-13T21:46:27-04:002023-07-13T21:46:27-04:00Workflow Maintenance - Thursday, July 13th<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:46</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:21</var> EDT</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Thursday, July 13rd, 2023 from 9:00PM to 11:00PM ET. Within this window, Actions executed On Demand or through automated Workflows will be delayed. If you have any questions, feel free to reach out to support at support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/176657932023-06-30T17:40:50-04:002023-06-30T17:40:50-04:00Scheduled Workflows Maintenance- July 5th, 2023<p><small>Jun <var data-var='date'>30</var>, <var data-var='time'>17:40</var> EDT</small><br><strong>Completed</strong> - This maintenance window has been scheduled for Wednesday, July 5th, 2023 has been postponed until further notice. We apologize for any interruption. If you have any questions, feel free to reach out to support at support@bettercloud.com</p><p><small>Jun <var data-var='date'>26</var>, <var data-var='time'>18:08</var> EDT</small><br><strong>Update</strong> - This maintenance window has been rescheduled. <br /><br />BetterCloud will be rescheduling this maintenance window from Monday, July 3rd, 2023 to Wednesday, July 5th, 2023 from 9:00pm to 11:00pm ET. <br /><br />Within this window, customers may experience temporary disruptions to the Workflow UI, as well as delays in executing Workflow Events and Actions. If you have any questions, feel free to reach out to support at support@bettercloud.com</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>12:46</var> EDT</small><br><strong>Scheduled</strong> - BetterCloud is scheduled to undergo routine maintenance on Monday, July 3rd, 2023 from 9:00pm to 11:00pm ET. Within this window, customers may experience temporary disruptions to the Workflow UI, as well as delays in executing Workflow Events and Actions. If you have any questions, feel free to reach out to support at support@bettercloud.com</p>tag:status.bettercloud.com,2005:Incident/175225862023-06-10T13:33:45-04:002023-06-10T13:33:45-04:00Workflow Outage<p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Resolved</strong> - We have taken action to fix the issue that was affecting Workflows and related pages. Workflows Manager, Builder, and Activity Feed pages are now loading successfully. We have successfully reprocessed any impacted workflows. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:37</var> EDT</small><br><strong>Monitoring</strong> - We have taken action to fix the issue that was affecting Workflows and related pages. Workflows Manager, Builder, and Activity Feed pages are now loading successfully and we are continuing to monitor these pages. We are working to identify and reprocess any delayed workflows. We will provide another update once available. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Identified</strong> - We have taken action to fix the issue that was affecting Workflows and related pages. Workflows Manager, Builder, and Activity Feed pages are now loading successfully and we are continuing to monitor these pages. We are working to identify and reprocess any delayed workflows. We will provide another update once available. If you have any questions, please contact Support: support@bettercloud.com</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>09:19</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue that is affecting Workflows and related pages. As a result, users may experience issues loading Workflows Manager, Builder, and Activity Feed pages and delayed workflows. We will provide updates here as we work towards a resolution. If you have any questions, please <a href="mailto:support@bettercloud.com">contact our Support team.</a></p>