Workflows Outage

Incident Report for BetterCloud

Resolved

We have resolved the issue that was preventing new Workflows from being created and existing Workflows from being edited or triggered, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com

Posted Nov 30, 2018 - 07:34 EST

Monitoring

We have taken action to fix the Workflows outage. The Workflow Manager and Workflow Builder should be working as expected. We are monitoring as we process the backlog of events we were unable to process during the outage. If you have any questions, please contact Support: support@bettercloud.com

Posted Nov 29, 2018 - 22:58 EST

Identified

We have identified the root cause of the Workflows outage, and our team is working on a fix. We will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com

Posted Nov 29, 2018 - 20:24 EST

Investigating

We are currently investigating an issue that is preventing new Workflows from being created and existing Workflows from being edited or triggered. We will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com

Posted Nov 29, 2018 - 19:09 EST

This incident affected: BetterCloud (Workflows).