Delay syncing Drive documents

Incident Report for BetterCloud

Resolved

We have worked with Google to resolve the issue that was preventing users from being subscribed for Drive push notifications, and Drive data should be syncing regularly as expected. If you have any questions, please contact Support: support@bettercloud.com

Posted Jun 18, 2018 - 10:57 EDT

Update

We are continuing to work with Google to investigate failures when registering users for Drive push notifications and will provide another update as soon as we hear back from them. If you have any questions, please contact Support: support@bettercloud.com

Posted Jun 15, 2018 - 17:57 EDT

Investigating

We are currently working with Google to investigate failures when registering users for Drive push notifications. If a user's subscription to push notifications expires, updates to their documents will not sync into BetterCloud until the domain's full sync. In g.bettercloud.com this is every 7 days. If you are on our Limited Preview program for Drive in app.bettercloud.com, the full sync will run every 3 days. We apologize for any inconvenience and will provide another update as soon as we hear back from Google. If you have any questions, please contact Support: support@bettercloud.com

Posted Jun 15, 2018 - 09:02 EDT

This incident affected: BetterCloud for G Suite and Integrations (Google).