Google Compute Engine Outage

Incident Report for BetterCloud

Resolved

The issue delaying Directory syncs has been resolved and Workflows are now triggering as expected. We appreciate your patience. Please contact Support: support@bettercloud.com with any questions.

Posted Jun 04, 2019 - 15:16 EDT

Update

Data is continuing to flow into our system, however some customers may still experience a delay as we process the backlog of tasks. We will continue to monitor and provide updates until we are fully caught up. Please contact Support: support@bettercloud.com with any questions.

Posted Jun 04, 2019 - 09:59 EDT

Monitoring

A fix has been implemented and we are monitoring as we process the backlog of tasks. We will provide another update once everything is caught up.

Posted Jun 03, 2019 - 19:38 EDT

Update

Our teams are continuing to work on a resolution and will provide more information as soon as possible. We apologize for the inconvenience. Please contact Support: support@bettercloud.com with any questions.

Posted Jun 03, 2019 - 16:11 EDT

Update

We are continuing to work on a resolution and will update here as soon as possible. Please contact Support: support@bettercloud.com with any questions.

Posted Jun 03, 2019 - 10:31 EDT

Investigating

We are currently investigating this issue.

Posted Jun 03, 2019 - 08:12 EDT

Update

Unfortunately, we are still experiencing some issues from the Google Compute Engine outage. Directory syncs in app.bettercloud.com may be delayed for some customers. We are working through a resolution and will update this incident once it is resolved. Please contact Support: support@bettercloud.com with any questions.

Posted Jun 03, 2019 - 08:12 EDT

Identified

Users may experience difficulty logging into or loading BetterCloud due to an issue with Google Compute Engine. For details and updates, see https://status.cloud.google.com/incident/compute/19003 . We'll update this incident when BetterCloud is back to normal.

Posted Jun 02, 2019 - 15:55 EDT

This incident affected: BetterCloud (Core Services, Directory).