Directory Updates Delayed

Incident Report for BetterCloud

Resolved

We have finished processing the backlog of directory events. Updates to Groups/Users should be processing without any delay and their corresponding Alerts should be triggering as expected. If you have any questions, please contact Support: support@bettercloud.com

Posted Jul 31, 2019 - 11:37 EDT

Investigating

Directory updates are still significantly delayed for some domains. We are looking into ways to reduce the resulting lag. Alerts and Workflows may still be taking longer than usual to trigger. We will continue to post updates here. If you have any questions, please contact Support: support@bettercloud.com

Posted Jul 30, 2019 - 09:51 EDT

Monitoring

We are monitoring the lag as we process the backlog of delayed directory updates. We will provide another update tomorrow morning. If you have any questions, please contact Support: support@bettercloud.com

Posted Jul 29, 2019 - 22:25 EDT

Identified

We have identified the root cause of an issue that is causing some directory updates to be delayed, and our team is working on a fix. Changes to Users and Groups may take longer than usual to be reflected in the Directory grids. As a result, Alerts and Workflows may be taking longer than usual to trigger. We will provide another update when we have more information. If you have any questions, please contact Support: support@bettercloud.com

Posted Jul 29, 2019 - 14:50 EDT

This incident affected: BetterCloud (Alerts, Directory, Workflows).