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Further analysis showed this incident caused a delay for Workflows executed manually/scheduled to execute via the UI (ie: On Demand). All impacted Workflows have since processed as expected. \n\nWe apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com.","created_at":"2026-05-04T14:47:26.076-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-04T14:47:26.076-04:00","display_at":"2026-05-04T14:47:26.076-04:00","deliver_notifications":true,"tweet_id":null,"id":"m4rn4lstwnrb","incident_id":"jvkwrfvc2rf8","custom_tweet":null,"affected_components":[{"code":"lzr71jp0hk8b","name":"User Automation - Workflows","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We have identified and resolved the issue impacting the Workflows and Action menu UI in app.bettercloud.com and are monitoring for stability. 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All Workflows that were expected to trigger during the outage have been reprocessed. Thank you for your patience and understanding. If you have any questions or concerns, please reach out to support@bettercloud.com","created_at":"2026-05-01T23:42:44.333-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-01T23:42:44.333-04:00","display_at":"2026-05-01T23:42:44.333-04:00","deliver_notifications":true,"tweet_id":null,"id":"kckc3yl3nxzt","incident_id":"fppjmww88w6b","custom_tweet":null,"affected_components":[{"code":"lzr71jp0hk8b","name":"User Automation - Workflows","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are still actively troubleshooting an issue that is preventing certain types of Workflows from triggering. We apologize for any inconvenience this is causing, and will provide another update as soon as possible. If you have any questions, please contact support by emailing support@bettercloud.com.","created_at":"2026-05-01T20:16:28.983-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-01T20:16:28.983-04:00","display_at":"2026-05-01T20:16:28.983-04:00","deliver_notifications":true,"tweet_id":null,"id":"2sg8vzy3wjbc","incident_id":"fppjmww88w6b","custom_tweet":null,"affected_components":[{"code":"lzr71jp0hk8b","name":"User Automation - Workflows","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating an issue that is preventing certain types of Workflows from triggering. Specifically Workflows set to trigger from BambooHR or Custom Attribute related events are affected. We apologize for any inconvenience this is causing and will provide another update as soon as possible. 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We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.","created_at":"2026-04-30T19:11:24.373-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-30T19:11:24.373-04:00","display_at":"2026-04-30T19:11:24.373-04:00","deliver_notifications":true,"tweet_id":null,"id":"20681tvx2wvq","incident_id":"s1g2ykbs6mkt","custom_tweet":null,"affected_components":[{"code":"lzr71jp0hk8b","name":"User Automation - Workflows","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing delays in action execution. Our team is actively investigating the root cause and working to restore normal processing as quickly as possible. We will provide updates here as soon as more information becomes available. 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Please submit a support ticket by emailing support@bettercloud.com and we will get back to you as soon as possible.","created_at":"2026-04-22T10:30:01.964-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-22T10:30:01.964-04:00","display_at":"2026-04-22T10:30:01.964-04:00","deliver_notifications":true,"tweet_id":null,"id":"49cbn9b0y421","incident_id":"sw2gdhtd62rp","custom_tweet":null,"affected_components":[{"code":"jpsgmqfhpjgf","name":"Live Chat Widget","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Live Chat Widget","created_at":"2017-08-03T17:28:58.526-04:00","updated_at":"2026-08-05T18:28:00.316-04:00","position":5,"description":null,"showcase":false,"start_date":null,"id":"jpsgmqfhpjgf","page_id":"stbh0t87fyjr","group_id":null}]},{"name":"File Governance - Insights Data","status":"resolved","created_at":"2026-04-14T13:44:21.191-04:00","updated_at":"2026-04-16T12:29:57.473-04:00","monitoring_at":"2026-04-15T14:12:57.098-04:00","resolved_at":"2026-04-16T12:29:57.461-04:00","impact":"minor","shortlink":"https://stspg.io/p8627h35b9md","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-14T13:44:21.186-04:00","reminder_intervals":null,"id":"212nl9514084","page_id":"stbh0t87fyjr","incident_updates":[{"status":"resolved","body":"We have resolved the issue affecting certain customers that was resulting in a File Governance insights data issue. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.","created_at":"2026-04-16T12:29:57.461-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-16T12:29:57.461-04:00","display_at":"2026-04-16T12:29:57.461-04:00","deliver_notifications":true,"tweet_id":null,"id":"wcg5pm9pscgw","incident_id":"212nl9514084","custom_tweet":null,"affected_components":[{"code":"pcn1wvlx0z3k","name":"File Governance","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have taken action to resolve the issue affecting certain customers that was resulting in a File Governance insights data issue. We are monitoring the results and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com","created_at":"2026-04-15T14:12:57.098-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-15T14:12:57.098-04:00","display_at":"2026-04-15T14:12:57.098-04:00","deliver_notifications":true,"tweet_id":null,"id":"3rq959bx4znv","incident_id":"212nl9514084","custom_tweet":null,"affected_components":[{"code":"pcn1wvlx0z3k","name":"File Governance","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified an issue causing File Governance Insights data to be inaccurate for some customers. We are working towards a fix and will provide updates here as we know more. 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}