All Systems Operational
BetterCloud ? Operational
Core Services   ? Operational
Alerts   Operational
Directory   Operational
Data Management   Operational
Workflows   Operational
Privileges   Operational
Audit Logs   Operational
Connectors Operational
Atlassian   Operational
Box   Operational
Dropbox   Operational
Google   Operational
Namely   Operational
Office 365   Operational
Salesforce   Operational
Slack   Operational
Zendesk   Operational
Live Chat Widget   Operational
BetterCloud for G Suite   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Resolved - The issue that was preventing the Workflows Manager from loading and Workflows from triggering has been resolved. All Workflows should be restored and any Workflows that were expected to trigger during the outage should run soon. If you have any questions, please contact Support: support@bettercloud.com
Oct 17, 14:14 EDT
Investigating - We are currently investigating an issue that is preventing the Workflows Manager from loading and Workflows from triggering. All Workflows will be restored and any Workflows that should trigger during this period will sit in a queue and run once this has been fixed. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Oct 17, 13:20 EDT
Oct 16, 2017
Resolved - We have resolved the issue that was preventing Workflow History results from appearing, and everything should back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Oct 16, 19:03 EDT
Identified - We have identified an issue that is preventing Workflow History results from appearing. Workflows are still running as expected. Their results are being recorded and will be restored once the issue is resolved. No data will be lost or omitted. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Oct 16, 16:31 EDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - The scheduled maintenance has been completed.
Oct 14, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 17:00 EDT
Scheduled - We have maintenance scheduled from Friday, 10/13 at 5pm EST to Saturday, 10/14 at 6pm EST. During this window, Workflows and Alerts will trigger normally, but the data in the 'Files' section may be out-of-date until the maintenance is complete. No data will be lost or omitted during this time. If you have any questions, please contact Support: support@bettercloud.com
Oct 12, 18:11 EDT
Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Resolved - Google has deployed a fix for Org Unit Push Notifications. All Workflows should be triggering as expected. Thanks for your patience and cooperation as we worked through this incident. If you have any questions, please contact Support: support@bettercloud.com
Oct 10, 14:30 EDT
Update - Google has provided another update regarding the lack of push notifications for 'User Moved to Root Org Unit' and 'User's Org Unit Changes' events. The issue is being treated as a top priority and they expect it to be fixed soon. You can still upvote, comment on, or follow our post on the G Suite Help Forum. If you have any questions, please contact Support: support@bettercloud.com
Oct 4, 12:53 EDT
Update - Google has acknowledged the lack of push notifications for the 'User Moved to Root Org Unit' and 'User's Org Unit Changes' events and is currently working on a fix. We encourage you to upvote, comment on, or follow this issue on the G Suite Help Forum. If you have any questions, please contact Support: support@bettercloud.com
Sep 28, 14:55 EDT
Update - We are still working closely with Google to repair the push notifications for the 'User Moved to Root Org Unit' and 'User's Org Unit Changes' events. If you have any questions, please contact Support: support@bettercloud.com
Sep 15, 17:01 EDT
Update - We are currently working closely with Google to investigate why Org Unit updates are not being sent to BetterCloud. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Sep 11, 14:25 EDT
Identified - We have noticed in some cases we are not receiving a push notification for the 'User's Org Unit Changes' and 'User Moved to Root Org Unit' events, which could prevent Workflows from triggering as expected. As a workaround: editing a user's Title field in addition to this Org Unit change may expedite delayed push notifications. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Sep 11, 13:23 EDT
Oct 9, 2017
Completed - The scheduled maintenance has been completed.
Oct 9, 11:36 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 17:45 EDT
Scheduled - We have maintenance scheduled from Friday 10/6 until Monday 10/9. During this window, Workflows and Alerts will trigger normally, but the data in the 'Files' section may be out-of-date until the maintenance is complete. No data will be lost or omitted during this time. If you have any questions, please contact Support: support@bettercloud.com
Oct 6, 17:32 EDT