Actions, Integrations, and Self Service Agent delays

Incident Report for BetterCloud

Resolved

This incident has been resolved.

Posted Dec 19, 2025 - 17:52 EST

Investigating

We have identified and are investigating an issue causing delays for workflow actions and Self Service Agent & integration installation errors for a subset of customers. Our engineering team has applied changes that have reduced the impact, and we are continuing to monitor affected services to ensure normal processing is fully restored.
We apologize for the inconvenience this may be causing and will provide additional updates as more information becomes available. If you have any questions, please contact our Support Team by emailing support@bettercloud.com

Posted Dec 19, 2025 - 14:47 EST

This incident affected: User Automation (Core Services) and Integrations (Atlassian, Azure AD, BambooHR, Box, Docusign, Dropbox, Google, Namely, Office 365, Okta, OneLogin, Salesforce, Slack, Zendesk, Zoom, Workday, Slack Enterprise Grid).