All Systems Operational
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Integrations Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
OneLogin Operational
Azure AD Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Resolved - The delayed Workflow emails have been reprocessed. This incident has been resolved. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 30, 17:31 EDT
Update - We are working to ensure all Workflow emails that were sent on 9/29/22 between ~7:30AM ET and ~7:30PM ET due to this incident are reprocessed, including emails sent by Send Email, Wait for Approval, Workflow Notifications, Reset Password, and Generate 2 Factor Codes actions. Please note that as we reprocess the delayed emails, some users may receive duplicates of emails that were already sent. Moving forward, email functionality has been restored and should be working as expected. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 30, 13:54 EDT
Monitoring - We have identified and remediated the root cause of the issue affecting BetterCloud emails. Workflow notifications and emails sent by the “Send Email” and “Wait for Approval” actions will be delivered at a delay. We expect to have this resolved soon. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 29, 17:44 EDT
Completed - Our scheduled maintenance is complete with no impact to customer environments. If you have any questions or concerns, please contact our Support Team at support@bettercloud.com
Sep 30, 16:37 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:22 EDT
Scheduled - BetterCloud has rescheduled the maintenance window previously scheduled for Thursday, September 29th to begin on Friday, September 30th, 2022 from 3:00PM to 5:00pm ET. We do not anticipate any impact to customers within this window. If you have any questions or concerns, please contact our Support Team at support@bettercloud.com
Sep 29, 16:11 EDT
Sep 29, 2022
Resolved - We have resolved the underlying issue that was affecting Microsoft 365 file syncs, Dropbox file syncs, and Discover syncs. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Sep 29, 13:01 EDT
Update - We are continuing to investigate this issue.
Sep 12, 12:02 EDT
Update - We are continuing to investigate this issue.
Sep 1, 13:59 EDT
Investigating - We are currently investigating an issue that is affecting Microsoft 365 file syncs, Dropbox file syncs, Google file syncs, and Discover syncs for a limited number of customers. Workflows and alerts that are related to these syncs may be impacted. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Aug 24, 17:55 EDT
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022
Resolved - We have resolved the issue causing Workflow Actions to be delayed in executing for some customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 20, 15:59 EDT
Identified - We have identified the issue causing Workflow Actions to be delayed in executing for some customers. We are working a fix to resolve this issue as soon as possible, and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 20, 15:26 EDT
Investigating - We are currently investigating an issue that is causing Workflow Actions delays for some customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 20, 14:41 EDT
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.