All Systems Operational
Uptime over the past 90 days. View historical uptime.
BetterCloud ? Operational
90 days ago
100.0 % uptime
Today
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Global Search Operational
Grids / User Interface Operational
Workflow Activity Feed ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
OneLogin Operational
Azure AD Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 5, 2023

No incidents reported today.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Workflow Execution Status Available in the Workflow Report
Resolved - We have completed our investigation of the issue, identified the root cause, and remediated the underlying issue, which impacted a subset of customer Workflow instances executed between 1:30AM EST May 25th and 7:00PM EST May 29th and resulted in an accurate workflow action status in the instance's Workflow Report but an inaccurate Workflow status in the Workflow Activity Feed.

Customers may see duplicate instance IDs of impacted Workflows with the original targets appear in the Workflow Activity Feed.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact Support: support@bettercloud.com.
May 31, 11:27 EDT
Update - We are continuing to investigate an issue impacting a subset of customers' workflow instances. The issue is resulting in the display of an inaccurate workflow status in the Workflow Activity Feed for workflows executed on or since May 25, 2023.

Customers can review the accurate status of their workflow instance's actions by navigating to Workflows > Activity Feed > and clicking into a specific Workflow instance ID to view the Action execution history. Impacted Workflows will have an "incomplete" status next to Actions that were not successfully completed.

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.
May 26, 18:11 EDT
Investigating - We are currently investigating an issue impacting a subset of customers’ workflow instances. The issue is resulting the display of an inaccurate workflow status in the Workflow Activity Feed for workflows executed in the last 20 hours.

Customers can review the accurate status of their workflow instance's actions by navigating to Workflows > Activity Feed > and clicking into a specific Workflow instance ID to view the Action execution history. Impacted Workflows will have an "incomplete" status next to Actions that were not successfully completed.

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.
May 25, 21:50 EDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
May 25, 2023
Workflow Delays 5/23
Resolved - We have resolved the issue that was affecting certain event-based workflows and alerts in BetterCloud. The impacted events have been reprocessed and customers may notice a duplicate alert or workflow. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
May 25, 12:57 EDT
Monitoring - We have taken action to fix the issue affecting certain event-based workflows and alerts in BetterCloud. The impacted events will be reprocessed and customers may notice a duplicate alert or workflow. We are currently monitoring the issue and we will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 24, 17:57 EDT
Identified - We have identified an issue that may be affecting certain event-based workflows and alerts and we are working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 24, 16:07 EDT
Update - We have taken action to fix the issue that was affecting certain event-based workflows and continuing to investigate an issue that is affecting a subset of alerts and workflows. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 23, 22:58 EDT
Investigating - We are currently investigating an issue that may be affecting certain event-based alerts & workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.
May 23, 20:13 EDT
Monitoring - We have taken action to fix the issue that was affecting certain event-based workflows, and we are currently monitoring the issue. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 23, 17:15 EDT
Investigating - We are currently investigating an issue that may be affecting certain event-based workflows. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com.
May 23, 12:18 EDT
Scheduled Database Maintenance- Wednesday, May 24th
Completed - The scheduled maintenance has been completed.
May 25, 01:37 EDT
Verifying - Verification is currently underway for the maintenance items.
May 25, 01:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 21:00 EDT
Scheduled - BetterCloud is scheduled to undergo routine maintenance on Wednesday, May 24th, 2023 from 9:00PM to 1:00AM EST. Within this window, customers may experience temporary disruptions to the Workflow UI. Please note all Workflow Events and Actions will continue to process as expected, however a subset of Workflows may experience minor delays in execution. If you have any questions, feel free to reach out to support at support@bettercloud.com
May 24, 09:09 EDT
May 24, 2023
May 23, 2023
Alert Triggering Delays
Resolved - We have resolved the issue that resulted in delays for a subset of alerts. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
May 23, 12:05 EDT
Monitoring - We have taken action to fix the issue that was resulting in delays for a subset of alerts, and we are monitoring to ensure that everything is back to normal. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 22, 19:19 EDT
Investigating - We are investigating an issue that is resulting limited delays to a subset of alerts. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
May 22, 16:16 EDT
May 22, 2023
Scheduled Workflow and Directory Maintenance - Monday, May 22nd
Completed - The scheduled maintenance has been completed.
May 22, 21:47 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 21:00 EDT
Scheduled - BetterCloud is scheduled to undergo routine maintenance on Monday, May 22nd, 2023 from 9:00pm to 11:00pm ET. Within this window, customers may experience temporary disruptions to the Workflow UI and delays within the directory grids. Please note all Workflow Events and Actions will continue to process as expected, however a subset of Workflows may experience minor delays in execution. Directory ingestion will continue to process but reporting within the grids will be delayed. If you have any questions, feel free to reach out to support at support@bettercloud.com
May 19, 12:08 EDT
← Incident History Powered by Atlassian Statuspage

Partial System Outage

Major System Outage

Minor Service Outage

BetterCloud Status

Service Under Maintenance

Incident History