All Systems Operational
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Integrations Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
OneLogin Operational
Azure AD Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023
Resolved - We have monitored this issue over night and all Workflow Action traffic is processing as expected. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.
Jan 28, 16:35 EST
Monitoring - We have identified the issue that resulted in Workflow Actions being delayed for a limited number of customers. Workflows containing the Google "Transfer All Drive Files" Action were not completing as expected, causing subsequent Actions in those Workflows to be delayed in executing. All affected Workflows have progressed past this specific Action and should be completed as expected. We are monitoring to ensure this Action is stable going forward.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.

Jan 27, 15:28 EST
Investigating - We are currently investigating an issue that is resulting in Workflow Actions delays for a limited number of customers. Specifically, the issue is preventing the Google “Transfer All Drive Files” Action from completing as expected, and is delaying the subsequent actions in the impacted workflows as a result. At the moment, we're working to determine root cause, and we've asked our partners at Google to look into a potential issue; however, we are working to mitigate the impact on our customers. We will provide additional updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com.
Jan 27, 13:54 EST
Jan 27, 2023
Resolved - We have resolved the issue related to Box integrations for some customers. Box integrations are now functioning as expected. We apologize for any inconvenience. If you have any questions, feel free to contact our support team at support@bettercloud.com.
Jan 27, 13:32 EST
Update - We are continuing to investigate this issue.
Jan 27, 12:25 EST
Investigating - We are investigating an issue with the Box integration in relation to validating tokens. We are investigating the issue and will post another update as soon as possible. We apologize for any inconvenience. If you have any questions, feel free to contact our support team at support@bettercloud.com or feel free to open a chat from your BetterCloud instance.
Jan 27, 12:25 EST
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - We have resolved the issue that affected Salesforce user syncs for a limited number of customers in BetterCloud, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jan 25, 19:42 EST
Monitoring - We have taken action to fix the issue that affected Salesforce user syncs for a limited number of customers in BetterCloud, and we are monitoring to ensure that everything is back to normal. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 20, 11:16 EST
Identified - We have identified an issue that may be affecting Salesforce user syncs for a limited number of customers in BetterCloud. Our team is actively working toward a resolution and we will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 19, 15:58 EST
Investigating - We are currently investigating an issue that may be affecting Salesforce integration user syncs for a limited number of customers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 19, 14:30 EST
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Jan 19, 2023
Resolved - We have resolved the issue that was affecting directory syncs for Dropbox, Microsoft 365, Slack, and Okta for a small subset of customers, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jan 19, 17:02 EST
Monitoring - We have implemented a fix for the issue that was affecting directory syncs for Dropbox, Microsoft 365, Slack, and Okta for a small subset of customers. We are monitoring to ensure directory syncs are now operating as expected. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 11, 16:52 EST
Investigating - We are currently investigating an issue that may be affecting directory syncs for Dropbox, Microsoft 365, Slack, and Okta for a small subset of customers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 10, 16:21 EST
Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.