Update - We have processed the queued Alerts for the vast majority of domains and are working through a small remaining backlog overnight. Go-forward Alerts are still triggering as expected. We appreciate your continued patience and will provide another update tomorrow. If you have any questions or concerns, please contact our Support Team: support@bettercloud.com
Feb 26, 19:31 EST

Update - We continue to process the backlog of queued Alerts and expect to be fully caught up by the end of the day. Go-forward Alerts are still triggering as expected. If you have any questions or concerns, please contact our Support Team: support@bettercloud.com
Feb 26, 11:09 EST

Update - Our Engineering team is currently testing a fix for this issue that will enable go-forward Alerts to trigger normally. Once the fix is validated and published, processing of all queued alerts will be addressed relatively soon afterwards. While progress toward a resolution of this issue continues, Alerts remain paused. We appreciate your continued patience, and we will provide a further update as soon as possible.
Feb 24, 18:50 EST

Update - Alerts are currently paused and not triggering as we finalize our remediation plan for this issue. While we expect Alerts to resume triggering going forward by the end of the day, customers may notice some delays as we reprocess traffic to correct the previously affected Alerts.
Feb 24, 13:00 EST

Update - Our engineers are continuing to investigate an issue that caused some Alerts to trigger unexpectedly. We will continue to provide updates in this space. If you have any questions, please contact Support: support@bettercloud.com
Feb 23, 18:36 EST

Update - We are continuing efforts to fully resolve Google Drive asset syncs after Google Integrations were reconnected. Additionally, we have deployed a fix for the separate, ongoing Alerts issue, and can confirm that all go-forward Alerts are triggering Workflows correctly as of 5:00 AM ET. Queued Alerts from during this incident are currently processing and will take some time to complete. Workflows utilizing Alerts reliant on Google Drive file updates may not trigger immediately. Still, you can continue to run Workflows On-Demand as needed. We appreciate your continued patience. Please contact support@bettercloud.com with any questions or concerns.
Feb 25, 10:54 EST

Update - We have completed reconnecting all suspended Google Integrations. Additional efforts are still underway to resolve Google Drive asset syncs for those impacted. While we continue to settle a separate, ongoing Alerts issue, we can confirm that these legacy events are not impacted by the incident and continue to function as Alerts normally. Workflows utilizing Alerts events not listed in the linked article, or those reliant on Google Drive sync events, may not trigger immediately upon reconnection, but you can continue to run Workflows On-Demand as needed. We appreciate your patience through this incident. Please contact support@bettercloud.com with any questions or concerns.
Feb 24, 17:09 EST

Update - We continue our efforts to automatically reconnect suspended Google Integrations. Users can confirm their Google integrations' connection status and manually reconnect from the Installed tab of the Integration Center. Due to a separate ongoing issue with Alerts, some Workflows may not trigger immediately upon reconnection, but can be run On-Demand. Please contact support@bettercloud.com with any questions or concerns.
Feb 24, 13:24 EST

Update - We have identified the root cause of the issue resulting in Google Integration suspensions that also temporarily prevented some users from accessing g.bettercloud.com. Access to g.bettercloud.com has been restored. Efforts are underway to automatically reconnect suspended Google Integrations in bulk. However, customers may optionally choose to reconnect any suspended integrations directly from the Integration Center. We will continue to provide updates here as we work to resolve this issue. Please contact support@bettercloud.com with any questions or concerns.
Feb 24, 04:59 EST