BetterCloud Status

BetterCloud not Loading

Monitoring - We have taken action to fix the issue that was preventing users from logging into and/or accessing certain components of BetterCloud. We are monitoring to ensure that we are back up and running. If you have any questions or concerns, please contact our Support team.
Aug 23, 15:56 EDT

Investigating - We are investigating the root cause of an issue that is preventing users from logging into and/or accessing certain components of BetterCloud. This is affecting both BetterCloud and our classic interface BetterCloud for G Suite (g.bettercloud.com). We will continue to post updates in this space. If you have any questions or concerns, please contact our Support team.
Aug 23, 14:09 EDT

Workflows and Actions Delayed

Identified - We have identified the root cause of an issue that is delaying Workflows and Actions. Our engineers are working on remediating the issue, but Workflows and Actions are executing later than expected. If you have any questions, please contact our Support Team
Aug 21, 13:03 EDT

BetterCloud Degraded Performance

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Degraded Performance

Privileges Operational

Audit Logs Operational

Platform API Operational

Connectors Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 22, 2019

No incidents reported.

Aug 20, 2019

No incidents reported.

Aug 19, 2019

Audit Logs Outage

Resolved - The Audit Logs page has been fixed and should be loading as expected. No Audit Logs were lost during this incident. If you have any questions, please contact Support: support@bettercloud.com
Aug 19, 17:37 EDT

Investigating - We are currently investigating an issue that is preventing Audit Logs from loading. We apologize for any inconvenience and will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com
Aug 19, 17:15 EDT

BetterCloud Login Difficulty

Resolved - The authentication issue has been resolved. Users should be able to log into BetterCloud with their G Suite accounts as expected.
Aug 19, 16:39 EDT

Identified - Google is experiencing an authentication issue that is preventing some users from being able to log into BetterCloud with their G Suite account. We will provide an update here when the issue is resolved.
Aug 19, 15:29 EDT

Aug 18, 2019

No incidents reported.

Aug 17, 2019

Planned Upgrade

Completed - The scheduled maintenance has been completed.
Aug 17, 12:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 09:45 EDT

Scheduled - We have an upgrade scheduled for Saturday 8/17 from 9:45am EDT to 12:15pm EDT. During this window, users may briefly experience irregularities in the UI. No data will be lost or omitted. If you have any questions, please contact Support: support@bettercloud.com
Aug 15, 15:34 EDT

Aug 16, 2019

No incidents reported.

Aug 15, 2019

Directory Updates Delayed

Resolved - We have processed the delayed directory updates and Alerts/Workflows should be triggering as expected. If you have any questions, please contact Support: support@bettercloud.com
Aug 15, 16:40 EDT

Update - Our engineers are implementing changes that should enable us to process the delayed directory updates at a faster rate. Changes to Users and Groups and corresponding Alerts/Workflows are still delayed. We will continue to keep you updated here. If you have any questions, please contact Support: support@bettercloud.com
Aug 14, 11:33 EDT

Investigating - We are investigating an issue that is causing some directory updates to be delayed. Changes to Users and Groups may take longer than usual to be reflected in the Directory grids. As a result, Alerts and Workflows may be take longer than usual to trigger. We will provide another update when we have more information. If you have any questions, please contact Support: support@bettercloud.com
Aug 14, 09:32 EDT

Aug 13, 2019

No incidents reported.

Aug 12, 2019

Alerts Delayed

Resolved - We have processed the lag. Alerts and Workflows should be triggering on time. If you have any questions or concerns, please contact support@bettercloud.com.
Aug 12, 18:26 EDT

Update - We are still experiencing delays that may cause Alerts and Workflows to trigger later than expected for some users. If you have any questions or concerns, please contact support@bettercloud.com.
Aug 9, 09:28 EDT

Update - We are still monitoring as we process through delayed Alerts and Workflows. Alerts and Workflows will continue to trigger later than expected until we are caught up. We will continue to provide updates here. If you have any questions or concerns, please contact support@bettercloud.com.
Aug 8, 15:53 EDT

Monitoring - We have taken action to fix an issue that is causing Alerts and some Workflows to trigger later than expected. We are monitoring as we process through the lag and will provide updates throughout the day. If you have any questions or concerns, please contact support@bettercloud.com.
Aug 8, 09:35 EDT

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

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