All Systems Operational
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Global Search Operational
Grids / User Interface Operational
Workflow Activity Feed ? Operational
Content Scanning Operational
Integrations Operational
Atlassian Operational
Azure AD Operational
BambooHR Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
OneLogin Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
Workday Operational
Slack Enterprise Grid Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Track Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BetterCloud is scheduled to undergo routine maintenance on Tuesday, October 8th 2024 from 8:30PM to 10:30PM ET.

Within this window, customers may experience the following behavior:
- Delays triggering and processing Automated (ie: event driven) Workflows and On Demand Workflows
- Inability to execute On Demand Workflows and Actions
- Errors loading Workflow and Action related UI elements (ie: Workflow Builder, Manager, Activity Feed, and Actions Menu)

If you have any questions, please reach out to support by emailing support@bettercloud.com

Posted on Oct 03, 2024 - 20:36 EDT
Past Incidents
Oct 7, 2024

No incidents reported today.

Oct 6, 2024
Resolved - We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All impacted customer syncs are running as expected now. Any Workflow events that were delayed due this issue should have triggered successfully.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com

Oct 6, 10:00 EDT
Investigating - We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following:
- Delays syncing in Dynamic Google Group membership changes
- Delays syncing in Google Group membership changes made via groups.google.com
- Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above

Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing support@bettercloud.com

Oct 5, 13:00 EDT
Oct 5, 2024
Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 20:33 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:30 EDT
Update - This maintenance window has been rescheduled.

Original Schedule Date: Tuesday, October 1st 2024 from 8:30PM to 10:30PM ET.

New Schedule Date: Thursday, October 3rd 2024 from 8:30PM to 10:30PM ET.

Within this window, customers may experience the following behavior:
- Delays triggering and processing Automated (ie: event driven) Workflows and On Demand Workflows
- Inability to execute On Demand Workflows and Actions
- Errors loading Workflow and Action related UI elements (ie: Workflow Builder, Manager, Activity Feed, and Actions Menu)

If you have any questions, please reach out to support by emailing support@bettercloud.com

Sep 30, 18:07 EDT
Scheduled - BetterCloud is scheduled to undergo routine maintenance on Tuesday, October 1st 2024 from 8:30PM to 10:30PM ET.

Within this window, customers may experience the following behavior:
- Delays triggering and processing Automated (ie: event driven) Workflows and On Demand Workflows
- Inability to execute On Demand Workflows and Actions
- Errors loading Workflow and Action related UI elements (ie: Workflow Builder, Manager, Activity Feed, and Actions Menu)

All potential Workflow triggering events and in flight Workflows/Actions will resume processing once this maintenance window is completed. If you have any questions, please reach out to support by emailing support@bettercloud.com

Sep 24, 09:40 EDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Completed - The scheduled maintenance has been completed.
Sep 26, 21:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 20:30 EDT
Scheduled - BetterCloud is scheduled to undergo routine maintenance on Thursday, September 26th, 2024 from 8:30PM EST to 10:30PM EST.

Within this window, customers may experience minor delays in Alerts triggering. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com

Sep 23, 15:38 EDT
Resolved - Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing support@bettercloud.com
Sep 26, 09:10 EDT
Monitoring - We have resolved the issue impacting BetterCloud's API and are monitoring for stability. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing support@bettercloud.com
Sep 25, 10:44 EDT
Investigating - We are currently investigating an issue that is impacting BetterCloud's API endpoints related to Workflows, Actions, GraphQL, Event Buffer, and other API endpoints. This issue does not impact Extended Workflow Triggers.

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our Support team by emailing support@bettercloud.com

Sep 25, 10:00 EDT
Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 EDT
Scheduled - The BetterCloud and Track by BetterCloud platforms are scheduled to undergo routine maintenance on Wednesday, September 25, 2024 from 8:00pm to 9:00pm EST. During this time, customers will not be able to login or use the application. If you have any questions, feel free to reach out to support at support@bettercloud.com.
Sep 11, 20:04 EDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.