Identified - We have identified the root cause of an issue that is causing all Docusign actions to fail. As we work towards a resolution, the Docusign integration will not be available for installation in the Integration Center. We apologize for any inconvenience and will provide updates here. If you have any questions, please contact our Support Team.
Jun 04, 2025 - 10:32 EDT
User Automation ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Global Search Operational
Workflow Activity Feed ? Operational
Content Scanning Operational
Spend Optimization ? Operational
File Governance ? Operational
Google Administration ? Operational
Live Chat Widget Operational
Integrations Major Outage
Atlassian Operational
Azure AD Operational
BambooHR Operational
Box Operational
Docusign Major Outage
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
OneLogin Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
Workday Operational
Slack Enterprise Grid Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 12, 2025

No incidents reported today.

Jun 11, 2025
Completed - The scheduled maintenance has been completed.
Jun 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 EDT
Scheduled - File Governance (fg.bettercloud.com) is set to undergo emergency maintenance on Wednesday, June 11th 2025 from 10:00AM ET to 12:00PM ET. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at fg.bettercloud.com. If you have any questions, please contact our Support Team.
Jun 11, 09:48 EDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Completed - The maintenance will be rescheduled.
Jun 5, 10:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT
Scheduled - BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Thursday, June 5th 2025 from 10:00AM EST to 12:00PM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.
Jun 4, 11:47 EDT
Jun 4, 2025

Unresolved incident: Docusign Integration Outage.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Resolved - This incident has been resolved.
May 30, 15:20 EDT
Update - We are continuing to work towards a solution for the issue affecting File Governance Insights data. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 23, 18:11 EDT
Update - File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 19, 10:27 EDT
Monitoring - We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.
May 16, 11:06 EDT
May 29, 2025

No incidents reported.