BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Connectors Operational

Atlassian Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 18, 2019

No incidents reported today.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019

Unable to load data in grids

Resolved - We have resolved the issue, and Alerts should be loading as expected. If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 18:20 EDT

Update - Most sections of BetterCloud are loading as expected. You may still encounter errors loading Alerts. We are continuing to investigate and will provide another update as soon as possible.
Jun 12, 17:27 EDT

Investigating - We are currently investigating an issue that is preventing data from loading in the grids. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 17:02 EDT

Workflows/Alerts Not Loading

Resolved - We have resolved the issue that was intermittently preventing the Workflows and Alerts grids from loading, and everything should be back to normal. If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 16:21 EDT

Investigating - We are currently investigating an issue that is intermittently preventing the Workflows and Alerts grids from loading. We apologize for the inconvenience and will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 16:19 EDT

Drive sync delay

Resolved - The issue causing higher than normal database errors for Drive syncs and policies has been resolved. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 14:28 EDT

Update - We are continuing to work with Google Support on the high number of database errors. We will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com.
Jun 10, 16:19 EDT

Investigating - We are currently receiving higher than normal database errors syncing Drive documents and running Drive policies in g.bettercloud.com. We are working closely with Google Support to get to the root cause of the issue. During this time, you may experience a delay in syncing documents and running Drive policies. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jun 7, 14:12 EDT

Jun 11, 2019

Some Workflow actions are delayed

Resolved - We have completed the optimizations for these actions and they are now executing at a normal rate. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com.
Jun 11, 15:01 EDT

Update - We are continuing to work on the optimizations for these actions and will provide another update tomorrow. We appreciate your patience. Please contact Support: support@bettercloud.com with any questions.
Jun 10, 16:17 EDT

Identified - Some actions are currently taking longer than normal to execute through Workflows and the Actions menu. We are working on optimizations but it is possible it will take up to an hour for the following actions to complete. We apologize for the inconvenience. We will update here when these optimizations are out. Please contact Support: support@bettercloud.com with any questions.

[Google] - Transfer Primary Calendar Events
[Google] - Update User Profile
[Box] - Move Owned Items
[Dropbox] - Unshare Folder From All Members
[Okta] - Deactivate User
[Google] - Add User To Group
[Box] - Move Folder
[Dropbox] - Remove Team Member
Execute Webhook
Wait for Duration
Jun 7, 20:59 EDT

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 6, 2019

Workflows Delay

Resolved - We have resolved the issue that was delaying Workflows, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jun 6, 15:56 EDT

Investigating - We are currently investigating an issue that is causing a Workflows delay. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jun 6, 15:31 EDT

Jun 5, 2019

Workflows Delay for Some Customers

Resolved - This incident has been resolved.
Jun 5, 22:11 EDT

Update - We have resolved the issue that was delaying Workflows. The lag that built up while the issue was in place has cleared, and Workflows should once again be functioning as expected. If you have any questions, please contact Support: support@bettercloud.com
Jun 5, 20:51 EDT

Monitoring - We have identified the root cause of the issue that is delaying Workflows for some customers and have applied some changes to mitigate the delay. We will continue to monitor as we process these events and provide another update once the delay has cleared. If you have any questions, please contact Support: support@bettercloud.com
Jun 5, 16:14 EDT

Investigating - We are currently investigating an issue that is delaying Workflows for some customers. You may see actions in a "Queued" state in the Workflow results. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jun 5, 14:43 EDT

Jun 4, 2019

Google Compute Engine Outage

Resolved - The issue delaying Directory syncs has been resolved and Workflows are now triggering as expected. We appreciate your patience. Please contact Support: support@bettercloud.com with any questions.
Jun 4, 15:16 EDT

Update - Data is continuing to flow into our system, however some customers may still experience a delay as we process the backlog of tasks. We will continue to monitor and provide updates until we are fully caught up. Please contact Support: support@bettercloud.com with any questions.
Jun 4, 09:59 EDT

Monitoring - A fix has been implemented and we are monitoring as we process the backlog of tasks. We will provide another update once everything is caught up.
Jun 3, 19:38 EDT

Update - Our teams are continuing to work on a resolution and will provide more information as soon as possible. We apologize for the inconvenience. Please contact Support: support@bettercloud.com with any questions.
Jun 3, 16:11 EDT

Update - We are continuing to work on a resolution and will update here as soon as possible. Please contact Support: support@bettercloud.com with any questions.
Jun 3, 10:31 EDT

Investigating - We are currently investigating this issue.
Jun 3, 08:12 EDT

Update - Unfortunately, we are still experiencing some issues from the Google Compute Engine outage. Directory syncs in app.bettercloud.com may be delayed for some customers. We are working through a resolution and will update this incident once it is resolved. Please contact Support: support@bettercloud.com with any questions.
Jun 3, 08:12 EDT

Identified - Users may experience difficulty logging into or loading BetterCloud due to an issue with Google Compute Engine. For details and updates, see https://status.cloud.google.com/incident/compute/19003 . We'll update this incident when BetterCloud is back to normal.
Jun 2, 15:55 EDT