BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Connectors Operational

Atlassian Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 12, 2018

No incidents reported today.

Dec 11, 2018

Drive Data Transfers Failing

Resolved - Google has resolved the issue that was causing all Google Drive data transfers to fail, and they should be working as expected. Please contact Support if you have any questions: support@bettercloud.com
Dec 11, 09:01 EST

Monitoring - We are once again starting to see successful Google Drive data transfers in BetterCloud and the Google Admin Console. We will monitor to ensure that this issue has been fixed permanently before considering this incident to be resolved. If you have any questions, please contact Support: support@bettercloud.com
Dec 10, 15:20 EST

Identified - All Google Drive data transfers are failing after about 20 minutes, including those initiated in BetterCloud and directly in the Google Admin Console. We are reaching out to Google Support and will provide updates here. If you have any questions, please contact Support: support@bettercloud.com
Dec 10, 11:27 EST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

Workflows Outage

Resolved - We have resolved the issue that was preventing new Workflows from being created and existing Workflows from being edited or triggered, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Nov 30, 07:34 EST

Monitoring - We have taken action to fix the Workflows outage. The Workflow Manager and Workflow Builder should be working as expected. We are monitoring as we process the backlog of events we were unable to process during the outage. If you have any questions, please contact Support: support@bettercloud.com
Nov 29, 22:58 EST

Identified - We have identified the root cause of the Workflows outage, and our team is working on a fix. We will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com
Nov 29, 20:24 EST

Investigating - We are currently investigating an issue that is preventing new Workflows from being created and existing Workflows from being edited or triggered. We will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com
Nov 29, 19:09 EST

Nov 28, 2018

Unable to Login to BetterCloud

Resolved - While Auth0 has not yet marked today's incident as "Resolved," we have not observed any further authentication difficulty on our end. Users should be able to log into BetterCloud as expected. If you have any questions, please contact Support: support@bettercloud.com
Nov 28, 17:42 EST

Monitoring - Auth0 has taken action to fix the issue that was preventing users from logging into BetterCloud and they're monitoring to ensure things are back to normal. We will update here when they confirm the issue is resolved. If you have any questions, please contact Support: support@bettercloud.com
Nov 28, 14:34 EST

Identified - Auth0's Authentication API is experiencing an issue that is preventing users from logging into BetterCloud. You can follow their updates on the incident here. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Nov 28, 12:18 EST