Identified - We have identified the root cause of an issue that is causing all Docusign actions to fail. As we work towards a resolution, the Docusign integration will not be available for installation in the Integration Center. We apologize for any inconvenience and will provide updates here. If you have any questions, please contact our Support Team.
Jun 04, 2025 - 10:32 EDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 12:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 EDT
Scheduled -
File Governance (fg.bettercloud.com) is set to undergo emergency maintenance on Wednesday, June 11th 2025 from 10:00AM ET to 12:00PM ET. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at fg.bettercloud.com. If you have any questions, please contact our Support Team.
Jun 11, 09:48 EDT
Completed -
The maintenance will be rescheduled.
Jun 5, 10:10 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT
Scheduled -
BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Thursday, June 5th 2025 from 10:00AM EST to 12:00PM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.
Jun 4, 11:47 EDT
Resolved -
This incident has been resolved.
May 30, 15:20 EDT
Update -
We are continuing to work towards a solution for the issue affecting File Governance Insights data. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 23, 18:11 EDT
Update -
File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 19, 10:27 EDT
Monitoring -
We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.
May 16, 11:06 EDT