BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Connectors Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

BetterCloud Issue

Postmortem - Read details
Sep 18, 09:18 EDT

Resolved - As of 1:45 AM EDT, we have resolved the issue that was delaying File-related Alerts/Workflows/Actions/Content Scans from completing, and the service is fully recovered. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Sep 18, 08:59 EDT

Update - Our team continues to work towards the resolution of an issue that is impacting File updates and delaying File-related Alerts/Workflows/Actions/Content Scans from completing. The issue also affects updates reflecting in the Files List and related Files details.

We have identified the start time of this incident as approximately 3:15 PM EDT.

Impacted functions for Files from the incident start time and those scheduled since then are expected to be delayed until the service is fully restored.

All Workflows/Actions/Alerts events related to Directory functions (Users, Groups, OUs, etc.) are working without delay, and not impacted by this issue.

We apologize for the inconvenience. We will continue to provide updates as they are available. If you have any questions, please contact Support: support@bettercloud.com
Sep 17, 19:06 EDT

Identified - We have identified the root cause of an issue that may delay File updates and prevent Alerts/Workflows from triggering as expected. Our team is working on a fix. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Sep 17, 16:30 EDT

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.