User Ingestion Delay
Monitoring - We have addressed the issue and have seen improvement in the delays. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
Sep 16, 2024 - 14:02 EDT
Investigating - We have identified and are investigating an issue resulting in some delays related to user syncs for a small subset of customers. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions.
Sep 13, 2024 - 14:37 EDT
File Ingestion Delay
Investigating - We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing
Sep 10, 2024 - 09:46 EDT
BetterCloud ? Degraded Performance
Core Services ? Operational
Alerts Operational
Directory Operational
Files Degraded Performance
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Degraded Performance
Global Search Operational
Grids / User Interface Operational
Workflow Activity Feed ? Operational
Content Scanning Operational
Integrations Operational
Atlassian Operational
Azure AD Operational
BambooHR Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
OneLogin Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
Workday Operational
Slack Enterprise Grid Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Track Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance on app.bettercloud.com & Track login functionality - Wednesday, September 25th 2024 Sep 25, 2024 20:00-21:00 EDT
The BetterCloud and Track by BetterCloud platforms are scheduled to undergo routine maintenance on Wednesday, September 25, 2024 from 8:00pm to 9:00pm EST. During this time, customers will not be able to login or use the application. If you have any questions, feel free to reach out to support at support@bettercloud.com.
Posted on Sep 11, 2024 - 20:04 EDT
Past Incidents
Sep 17, 2024

No incidents reported today.

Sep 16, 2024

Unresolved incident: User Ingestion Delay.

Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

Unresolved incident: File Ingestion Delay.

Sep 9, 2024
Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Monday, September 9th 2024
Completed - The scheduled maintenance has been completed.
Sep 9, 20:34 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 EDT
Scheduled - BetterCloud is scheduled to undergo routine maintenance on Monday, September 9th 2024 from 7:00PM to 9:00PM ET. Within this window, Actions executed On Demand or through automated (event driven) Workflows will be delayed. All Actions will resume processing once this maintenance window is completed. If you have any questions, please reach out to support by emailing support@bettercloud.com
Sep 9, 07:11 EDT
Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Monday, September 9th 2024
Completed - The scheduled maintenance has been completed.
Sep 9, 07:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 07:00 EDT
Scheduled - BetterCloud is scheduled to undergo routine maintenance on Monday, September 9th 2024 from 7:00PM to 9:00PM ET. Within this window, Actions executed On Demand or through automated (event driven) Workflows will be delayed. All Actions will resume processing once this maintenance window is completed. If you have any questions, please reach out to support by emailing support@bettercloud.com
Sep 4, 07:00 EDT
Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024
Workflow Action Delays
Resolved - We have monitored this issue and have made additional changes to ensure stability. A long term fix will be implemented during a scheduled maintenance window next week (Monday, September 9th). We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing support@bettercloud.com
Sep 4, 20:21 EDT
Identified - We have identified the issue causing Workflow Action delays for a subset of customers. The issue will be addressed in the scheduled maintenance window on September 9th. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 4, 19:06 EDT
Investigating - We are investigating an issue that is causing Workflow Action delays for a subset of customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 4, 16:52 EDT
Sep 3, 2024

No incidents reported.

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Partial System Outage

Major System Outage

Minor Service Outage

BetterCloud Status

Service Under Maintenance

Incident History