BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Applications Operational

Dashboard Operational

Data Protection Operational

Integrations Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Zoom Operational

OneLogin Operational

Azure AD Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

General Information Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 29, 2023

No incidents reported today.

Jan 28, 2023

Workflow Actions Delayed

Resolved - We have monitored this issue over night and all Workflow Action traffic is processing as expected. We appreciate your patience and apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.
Jan 28, 16:35 EST

Monitoring - We have identified the issue that resulted in Workflow Actions being delayed for a limited number of customers. Workflows containing the Google "Transfer All Drive Files" Action were not completing as expected, causing subsequent Actions in those Workflows to be delayed in executing. All affected Workflows have progressed past this specific Action and should be completed as expected. We are monitoring to ensure this Action is stable going forward.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com.
Jan 27, 15:28 EST

Investigating - We are currently investigating an issue that is resulting in Workflow Actions delays for a limited number of customers. Specifically, the issue is preventing the Google “Transfer All Drive Files” Action from completing as expected, and is delaying the subsequent actions in the impacted workflows as a result. At the moment, we're working to determine root cause, and we've asked our partners at Google to look into a potential issue; however, we are working to mitigate the impact on our customers. We will provide additional updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com.
Jan 27, 13:54 EST

Jan 27, 2023

Box Service Disruption

Resolved - We have resolved the issue related to Box integrations for some customers. Box integrations are now functioning as expected. We apologize for any inconvenience. If you have any questions, feel free to contact our support team at support@bettercloud.com.
Jan 27, 13:32 EST

Update - We are continuing to investigate this issue.
Jan 27, 12:25 EST

Investigating - We are investigating an issue with the Box integration in relation to validating tokens. We are investigating the issue and will post another update as soon as possible. We apologize for any inconvenience. If you have any questions, feel free to contact our support team at support@bettercloud.com or feel free to open a chat from your BetterCloud instance.
Jan 27, 12:25 EST

Jan 26, 2023

No incidents reported.

Jan 25, 2023

Salesforce User Syncs

Resolved - We have resolved the issue that affected Salesforce user syncs for a limited number of customers in BetterCloud, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jan 25, 19:42 EST

Monitoring - We have taken action to fix the issue that affected Salesforce user syncs for a limited number of customers in BetterCloud, and we are monitoring to ensure that everything is back to normal. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 20, 11:16 EST

Identified - We have identified an issue that may be affecting Salesforce user syncs for a limited number of customers in BetterCloud. Our team is actively working toward a resolution and we will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 19, 15:58 EST

Investigating - We are currently investigating an issue that may be affecting Salesforce integration user syncs for a limited number of customers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 19, 14:30 EST

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

Jan 19, 2023

Directory delays for Dropbox, Microsoft 365, Slack, and Okta

Resolved - We have resolved the issue that was affecting directory syncs for Dropbox, Microsoft 365, Slack, and Okta for a small subset of customers, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jan 19, 17:02 EST

Monitoring - We have implemented a fix for the issue that was affecting directory syncs for Dropbox, Microsoft 365, Slack, and Okta for a small subset of customers. We are monitoring to ensure directory syncs are now operating as expected. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 11, 16:52 EST

Investigating - We are currently investigating an issue that may be affecting directory syncs for Dropbox, Microsoft 365, Slack, and Okta for a small subset of customers. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jan 10, 16:21 EST

Jan 18, 2023

No incidents reported.

Jan 17, 2023

No incidents reported.

Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.