BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Applications Operational

Dashboard Operational

Data Protection Operational

Global Search Operational

Grids / User Interface Operational

Workflow Activity Feed Operational

Content Scanning Operational

Integrations Operational

Atlassian Operational

Azure AD Operational

BambooHR Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

OneLogin Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Zoom Operational

Workday Operational

Slack Enterprise Grid Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

General Information Operational

Track Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Tuesday, October 8th 2024 Oct 8, 2024 20:30-22:30 EDT

BetterCloud is scheduled to undergo routine maintenance on Tuesday, October 8th 2024 from 8:30PM to 10:30PM ET.

Within this window, customers may experience the following behavior:
- Delays triggering and processing Automated (ie: event driven) Workflows and On Demand Workflows
- Inability to execute On Demand Workflows and Actions
- Errors loading Workflow and Action related UI elements (ie: Workflow Builder, Manager, Activity Feed, and Actions Menu)

If you have any questions, please reach out to support by emailing support@bettercloud.com
Posted on Oct 03, 2024 - 20:36 EDT

Past Incidents

Oct 7, 2024

No incidents reported today.

Oct 6, 2024

Google Directory Syncs Delays

Resolved - We have identified and fixed the issue causing delays in Google Group Full Syncs for a subset of customers. All impacted customer syncs are running as expected now. Any Workflow events that were delayed due this issue should have triggered successfully.

We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our support team by emailing support@bettercloud.com
Oct 6, 10:00 EDT

Investigating - We are currently investigating an issue causing delays in Google Group Full Syncs for a subset of customers. Impacted customers may experience the following:
- Delays syncing in Dynamic Google Group membership changes
- Delays syncing in Google Group membership changes made via groups.google.com
- Workflows set to trigger based on Google Group membership changes if the changes were made via the two methods above

Note: Group membership changes made via admin.google.com or Google's API are not affected and will still sync in within 5 minutes

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our support team by emailing support@bettercloud.com
Oct 5, 13:00 EDT

Oct 5, 2024

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Scheduled Maintenance on app.bettercloud.com Workflows & Actions functionality - Thursday, October 3rd 2024

Completed - The scheduled maintenance has been completed.
Oct 3, 20:33 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:30 EDT

Update - This maintenance window has been rescheduled.

Original Schedule Date: Tuesday, October 1st 2024 from 8:30PM to 10:30PM ET.

New Schedule Date: Thursday, October 3rd 2024 from 8:30PM to 10:30PM ET.

Within this window, customers may experience the following behavior:
- Delays triggering and processing Automated (ie: event driven) Workflows and On Demand Workflows
- Inability to execute On Demand Workflows and Actions
- Errors loading Workflow and Action related UI elements (ie: Workflow Builder, Manager, Activity Feed, and Actions Menu)

If you have any questions, please reach out to support by emailing support@bettercloud.com
Sep 30, 18:07 EDT

Scheduled - BetterCloud is scheduled to undergo routine maintenance on Tuesday, October 1st 2024 from 8:30PM to 10:30PM ET.

Within this window, customers may experience the following behavior:
- Delays triggering and processing Automated (ie: event driven) Workflows and On Demand Workflows
- Inability to execute On Demand Workflows and Actions
- Errors loading Workflow and Action related UI elements (ie: Workflow Builder, Manager, Activity Feed, and Actions Menu)

All potential Workflow triggering events and in flight Workflows/Actions will resume processing once this maintenance window is completed. If you have any questions, please reach out to support by emailing support@bettercloud.com
Sep 24, 09:40 EDT

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

Scheduled Maintenance on app.bettercloud.com's Alerts functionality - Thursday, September 26th, 2024

Completed - The scheduled maintenance has been completed.
Sep 26, 21:55 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 20:30 EDT

Scheduled - BetterCloud is scheduled to undergo routine maintenance on Thursday, September 26th, 2024 from 8:30PM EST to 10:30PM EST.

Within this window, customers may experience minor delays in Alerts triggering. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com
Sep 23, 15:38 EDT

BetterCloud API Outage

Resolved - Our teams have validated that all affected services are recovered at this time. No additional impact has been observed and this incident is now considered Resolved. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing support@bettercloud.com
Sep 26, 09:10 EDT

Monitoring - We have resolved the issue impacting BetterCloud's API and are monitoring for stability. We appreciate your patience, and apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support team by emailing support@bettercloud.com
Sep 25, 10:44 EDT

Investigating - We are currently investigating an issue that is impacting BetterCloud's API endpoints related to Workflows, Actions, GraphQL, Event Buffer, and other API endpoints. This issue does not impact Extended Workflow Triggers.

We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact our Support team by emailing support@bettercloud.com
Sep 25, 10:00 EDT

Sep 25, 2024

Scheduled Maintenance on app.bettercloud.com & Track login functionality - Wednesday, September 25th 2024

Completed - The scheduled maintenance has been completed.
Sep 25, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 EDT

Scheduled - The BetterCloud and Track by BetterCloud platforms are scheduled to undergo routine maintenance on Wednesday, September 25, 2024 from 8:00pm to 9:00pm EST. During this time, customers will not be able to login or use the application. If you have any questions, feel free to reach out to support at support@bettercloud.com.
Sep 11, 20:04 EDT

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.