All Systems Operational
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Integrations Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
OneLogin Operational
Azure AD Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 15, 2021

No incidents reported today.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Completed - The scheduled maintenance has been completed.
Jan 8, 23:46 EST
Update - Due to unforeseen circumstances beyond our immediate control, we are halting the migration at this time to ensure no disruptions or delays impact our ability to help our customers. All support channels remain functional, and we'll reschedule this maintenance period and migration effort very soon. Thanks for your understanding and patience.
Jan 8, 23:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 20:00 EST
Scheduled - It’s time for an Upgrade! The BetterCloud Support team will be migrating our ticketing system, live chat agent, and the Help Center/Customer Portal site on January 9th, 2021. We’ll be kicking off backend work Friday, January 8th at 8:00PM ET and expect the maintenance to be complete by 12:00PM ET Saturday.

This change allows us to continue improving our existing capabilities in providing you the best support experience possible. We are very excited about the overall improvements this will usher in, as it helps us work together more efficiently and meet your needs better than ever.

We've made great efforts to ensure this transition is as seamless as possible, but it is not without some minor changes. We’ve highlighted these expected changes that you may notice, some of which are temporary, in our Help Center.

For this maintenance period, new ticket confirmation emails acknowledging receipt of your ticket may be delayed, but rest assured we are receiving tickets through the normal channels during this transition.

Please do not hesitate to reach out with any questions or concerns, and we look forward to working with you in the New Year!
Jan 8, 12:06 EST
Jan 7, 2021

No incidents reported.

Jan 6, 2021

No incidents reported.

Jan 5, 2021

No incidents reported.

Jan 4, 2021
Resolved - Slack has officially resolved the earlier service disruption.

Our Engineering team has reprocessed the actions that failed due to this incident. Alerts and Workflows are triggering as expected.
If you have any questions or concerns, please contact support@bettercloud.com
Jan 4, 16:30 EST
Monitoring - Slack has reported a service disruption that has impacted actions, workflows, and alerts associated with this integration for a minimal customer subset. You can track the status of this outage on Slack's status page here: https://status.slack.com/2021-01/9ecc1bc75347b6d1

While the outage is not officially resolved by Slack, we are witnessing mostly successful processing of requests for this integration at this time and failures are minimal as it appears the outage is subsiding. Our Engineering team is tracking any failures and reprocessing them as necessary. No action is required on your part to remediate these failures if you were impacted.

We'll continue to provide updates until the incident has been reported as fully resolved.
Jan 4, 13:09 EST
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

Jan 1, 2021

No incidents reported.