BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Integrations Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Zoom Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

General Information Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 5, 2020

No incidents reported today.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

Monitoring BetterCloud

Resolved - As of 2:21 AM EDT the remediation effort completed successfully, and everything should be back to normal. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jul 30, 09:26 EDT

Update - Our Engineering team is continuing work on the remediation effort successfully. We'll continue to provide updates as progress is made. Customers may restore any disconnected Integration directly if desired ahead of this effort.
Jul 29, 21:01 EDT

Update - Our Engineering team has started automated remediation to restore Integration connections for those users impacted by this issue. We'll continue to provide updates as progress is made. Users may restore any disconnected Integration directly if desired ahead of this effort. We do apologize for this inconvenience. For any additional assistance, please contact support@bettercloud.com.
Jul 29, 19:23 EDT

Update - Our Engineering team identified this issue as related to a Google networking outage: https://status.cloud.google.com/incident/cloud-networking/20008

We are aware that a subset of users have received alerts that certain integrations have been disconnected. Our team is currently investigating this aspect of the incident. Impacted users may reconnect the integration directly from the Integration Center. However, we are investigating a means of restoring disconnected integrations in bulk and will provide updates to this effort as more details become available.
Jul 29, 18:03 EDT

Monitoring - Users may have experienced difficulty accessing BetterCloud during a brief outage. We are monitoring to ensure all functionality is stable. Please contact support@bettercloud.com with any questions or concerns.
Jul 29, 16:54 EDT

Jul 29, 2020

Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

Users and Groups Lists Not Loading

Resolved - This incident has been resolved. The Directory grids have been restored and Workflows, On-Demand Workflows, and individual Actions should be executing normally. If you have any questions, please contact Support: support@bettercloud.com
Jul 22, 12:36 EDT

Update - We are continuing to investigate the loading issue for the Directory grids. Additionally, Workflows, On-Demand Workflows, and individual Actions will be delayed until this is resolved. We will continue to provide updates here. If you have any questions, please contact Support: support@bettercloud.com
Jul 22, 11:55 EDT

Investigating - We are investigating a loading issue for the Users and Groups grids. We apologize for any inconvenience and will provide updates in this space. If you have any questions, please contact Support: support@bettercloud.com
Jul 22, 11:27 EDT