All Systems Operational
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Connectors Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019
Postmortem - Read details
Sep 18, 09:18 EDT
Resolved - As of 1:45 AM EDT, we have resolved the issue that was delaying File-related Alerts/Workflows/Actions/Content Scans from completing, and the service is fully recovered. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Sep 18, 08:59 EDT
Update - Our team continues to work towards the resolution of an issue that is impacting File updates and delaying File-related Alerts/Workflows/Actions/Content Scans from completing. The issue also affects updates reflecting in the Files List and related Files details.

We have identified the start time of this incident as approximately 3:15 PM EDT.

Impacted functions for Files from the incident start time and those scheduled since then are expected to be delayed until the service is fully restored.

All Workflows/Actions/Alerts events related to Directory functions (Users, Groups, OUs, etc.) are working without delay, and not impacted by this issue.

We apologize for the inconvenience. We will continue to provide updates as they are available. If you have any questions, please contact Support: support@bettercloud.com
Sep 17, 19:06 EDT
Identified - We have identified the root cause of an issue that may delay File updates and prevent Alerts/Workflows from triggering as expected. Our team is working on a fix. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Sep 17, 16:30 EDT
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.