BetterCloud Status

Docusign Integration Outage

Identified - We have identified the root cause of an issue that is causing all Docusign actions to fail. As we work towards a resolution, the Docusign integration will not be available for installation in the Integration Center. We apologize for any inconvenience and will provide updates here. If you have any questions, please contact our Support Team.
Jun 04, 2025 - 10:32 EDT

User Automation Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Applications Operational

Dashboard Operational

Data Protection Operational

Global Search Operational

Workflow Activity Feed Operational

Content Scanning Operational

Spend Optimization Operational

File Governance Operational

Google Administration Operational

Live Chat Widget Operational

Integrations Major Outage

Atlassian Operational

Azure AD Operational

BambooHR Operational

Box Operational

Docusign Major Outage

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

OneLogin Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Zoom Operational

Workday Operational

Slack Enterprise Grid Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 12, 2025

No incidents reported today.

Jun 11, 2025

File Governance Maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:00 EDT

Scheduled - File Governance (fg.bettercloud.com) is set to undergo emergency maintenance on Wednesday, June 11th 2025 from 10:00AM ET to 12:00PM ET. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at fg.bettercloud.com. If you have any questions, please contact our Support Team.
Jun 11, 09:48 EDT

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

Scheduled Maintenance on File Governance (Tricent) functionality- Thursday, June 5th 2025

Completed - The maintenance will be rescheduled.
Jun 5, 10:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 10:00 EDT

Scheduled - BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Thursday, June 5th 2025 from 10:00AM EST to 12:00PM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.
Jun 4, 11:47 EDT

Jun 4, 2025

Unresolved incident: Docusign Integration Outage.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

File Governance - Insights Data

Resolved - This incident has been resolved.
May 30, 15:20 EDT

Update - We are continuing to work towards a solution for the issue affecting File Governance Insights data. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 23, 18:11 EDT

Update - File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 19, 10:27 EDT

Monitoring - We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.
May 16, 11:06 EDT

May 29, 2025

No incidents reported.