BetterCloud Status

All Systems Operational

BetterCloud Operational

Core Services Operational

Alerts Operational

Directory Operational

Files Operational

Workflows Operational

Privileges Operational

Audit Logs Operational

Platform API Operational

Applications Operational

Dashboard Operational

Data Protection Operational

Integrations Operational

Box Operational

Dropbox Operational

Google Operational

Namely Operational

Office 365 Operational

Okta Operational

Salesforce Operational

Slack Operational

Zendesk Operational

Zoom Operational

OneLogin Operational

Azure AD Operational

Live Chat Widget Operational

BetterCloud for G Suite Operational

General Information Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 2, 2022

No incidents reported today.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Emails Delayed

Resolved - The delayed Workflow emails have been reprocessed. This incident has been resolved. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 30, 17:31 EDT

Update - We are working to ensure all Workflow emails that were sent on 9/29/22 between ~7:30AM ET and ~7:30PM ET due to this incident are reprocessed, including emails sent by Send Email, Wait for Approval, Workflow Notifications, Reset Password, and Generate 2 Factor Codes actions. Please note that as we reprocess the delayed emails, some users may receive duplicates of emails that were already sent. Moving forward, email functionality has been restored and should be working as expected. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 30, 13:54 EDT

Monitoring - We have identified and remediated the root cause of the issue affecting BetterCloud emails. Workflow notifications and emails sent by the “Send Email” and “Wait for Approval” actions will be delivered at a delay. We expect to have this resolved soon. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 29, 17:44 EDT

Scheduled Maintenance 9/30

Completed - Our scheduled maintenance is complete with no impact to customer environments. If you have any questions or concerns, please contact our Support Team at support@bettercloud.com
Sep 30, 16:37 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:22 EDT

Scheduled - BetterCloud has rescheduled the maintenance window previously scheduled for Thursday, September 29th to begin on Friday, September 30th, 2022 from 3:00PM to 5:00pm ET. We do not anticipate any impact to customers within this window. If you have any questions or concerns, please contact our Support Team at support@bettercloud.com
Sep 29, 16:11 EDT

Sep 29, 2022

Limited Asset Sync Issues

Resolved - We have resolved the underlying issue that was affecting Microsoft 365 file syncs, Dropbox file syncs, and Discover syncs. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Sep 29, 13:01 EDT

Update - We are continuing to investigate this issue.
Sep 12, 12:02 EDT

Update - We are continuing to investigate this issue.
Sep 1, 13:59 EDT

Investigating - We are currently investigating an issue that is affecting Microsoft 365 file syncs, Dropbox file syncs, Google file syncs, and Discover syncs for a limited number of customers. Workflows and alerts that are related to these syncs may be impacted. We apologize for any inconvenience and will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Aug 24, 17:55 EDT

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Workflow Actions Delayed

Resolved - We have resolved the issue causing Workflow Actions to be delayed in executing for some customers. We apologize for any inconvenience this issue may have caused. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 20, 15:59 EDT

Identified - We have identified the issue causing Workflow Actions to be delayed in executing for some customers. We are working a fix to resolve this issue as soon as possible, and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 20, 15:26 EDT

Investigating - We are currently investigating an issue that is causing Workflow Actions delays for some customers. We are working to resolve this issue as soon as possible and will provide updates here as we work towards a resolution. If you have any questions, please contact our Support Team at support@bettercloud.com
Sep 20, 14:41 EDT

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.