All Systems Operational
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Integrations Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
OneLogin Operational
Azure AD Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 28, 2021

No incidents reported today.

Feb 27, 2021
Resolved - This incident has been resolved. All Alerts are triggering as expected. If you have any questions or concerns, please contact our Support Team: support@bettercloud.com
Feb 27, 23:01 EST
Update - We have processed the queued Alerts for the vast majority of domains and are working through a small remaining backlog overnight. Go-forward Alerts are still triggering as expected. We appreciate your continued patience and will provide another update tomorrow. If you have any questions or concerns, please contact our Support Team: support@bettercloud.com
Feb 26, 19:31 EST
Update - We continue to process the backlog of queued Alerts and expect to be fully caught up by the end of the day. Go-forward Alerts are still triggering as expected. If you have any questions or concerns, please contact our Support Team: support@bettercloud.com
Feb 26, 11:09 EST
Monitoring - Our Engineering team has deployed the fix for this issue as of 5:00 AM ET and go-forward Alerts are triggering correctly since then. Processing of all queued Alerts began in parallel and will take some time to complete. Alerts Triggered views will be slightly out of sync as processing continues. Thank you for your understanding and patience. If you have any questions or concerns, please contact our Support Team: support@bettercloud.com
Feb 25, 10:19 EST
Update - Our Engineering team is currently testing a fix for this issue that will enable go-forward Alerts to trigger normally. Once the fix is validated and published, processing of all queued alerts will be addressed relatively soon afterwards. While progress toward a resolution of this issue continues, Alerts remain paused. We appreciate your continued patience, and we will provide a further update as soon as possible.
Feb 24, 18:50 EST
Update - Alerts are currently paused and not triggering as we finalize our remediation plan for this issue. While we expect Alerts to resume triggering going forward by the end of the day, customers may notice some delays as we reprocess traffic to correct the previously affected Alerts.
Feb 24, 13:00 EST
Identified - Our engineers have identified the root cause of the issue and are working towards a resolution to ensure alerts are not triggering incorrectly. We will continue to provide updates here. If you have any questions, please contact Support: support@bettercloud.com
Feb 23, 19:53 EST
Update - Our engineers are continuing to investigate an issue that caused some Alerts to trigger unexpectedly. We will continue to provide updates in this space. If you have any questions, please contact Support: support@bettercloud.com
Feb 23, 18:36 EST
Investigating - We are investigating reports that some Alerts have triggered unexpectedly for a subset of Users. We will provide another update as soon as we have more information. If you have any questions, please contact Support: support@bettercloud.com
Feb 23, 16:55 EST
Feb 26, 2021
Resolved - All affected Google Drive asset syncs have been restored. This incident has been resolved. Please contact support@bettercloud.com with any questions or concerns.
Feb 26, 10:51 EST
Update - We are continuing efforts to fully resolve Google Drive asset syncs after Google Integrations were reconnected. Additionally, we have deployed a fix for the separate, ongoing Alerts issue, and can confirm that all go-forward Alerts are triggering Workflows correctly as of 5:00 AM ET. Queued Alerts from during this incident are currently processing and will take some time to complete. Workflows utilizing Alerts reliant on Google Drive file updates may not trigger immediately. Still, you can continue to run Workflows On-Demand as needed. We appreciate your continued patience. Please contact support@bettercloud.com with any questions or concerns.
Feb 25, 10:54 EST
Update - We have completed reconnecting all suspended Google Integrations. Additional efforts are still underway to resolve Google Drive asset syncs for those impacted. While we continue to settle a separate, ongoing Alerts issue, we can confirm that these legacy events are not impacted by the incident and continue to function as Alerts normally. Workflows utilizing Alerts events not listed in the linked article, or those reliant on Google Drive sync events, may not trigger immediately upon reconnection, but you can continue to run Workflows On-Demand as needed. We appreciate your patience through this incident. Please contact support@bettercloud.com with any questions or concerns.
Feb 24, 17:09 EST
Update - We continue our efforts to automatically reconnect suspended Google Integrations. Users can confirm their Google integrations' connection status and manually reconnect from the Installed tab of the Integration Center. Due to a separate ongoing issue with Alerts, some Workflows may not trigger immediately upon reconnection, but can be run On-Demand. Please contact support@bettercloud.com with any questions or concerns.
Feb 24, 13:24 EST
Update - We have identified the root cause of the issue resulting in Google Integration suspensions that also temporarily prevented some users from accessing g.bettercloud.com. Access to g.bettercloud.com has been restored. Efforts are underway to automatically reconnect suspended Google Integrations in bulk. However, customers may optionally choose to reconnect any suspended integrations directly from the Integration Center. We will continue to provide updates here as we work to resolve this issue. Please contact support@bettercloud.com with any questions or concerns.
Feb 24, 04:59 EST
Identified - We have identified the root cause of an issue that is causing some integrations to become suspended unexpectedly and temporarily prevented some users from accessing the g.bettercloud.com interface. We are working on a remediation plan.
Feb 24, 03:59 EST
Feb 25, 2021
Feb 24, 2021
Feb 23, 2021
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Completed - The scheduled maintenance has been completed.
Feb 19, 09:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 EST
Scheduled - BetterCloud is scheduled to undergo emergency maintenance on Friday, February 19th, 2021 from 9:00am to 9:15am ET. Within this window, developer.bettercloud.com will be unavailable and any calls to the BetterCloud Platform API will fail. If you have any questions or concerns, please contact our Support Team at support@bettercloud.com
Feb 17, 17:39 EST
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.