Monitoring - We have pushed a fix to correct the issue resulting in Salesforce Integrations disconnecting for a subset of customers. We recommend you reconnect your Salesforce Integrations at your earliest convenience. We will continue to monitor the issue, but please contact our Support Team with any questions you may have by emailing support@bettercloud.com
Jun 18, 2024 - 17:49 EDT
Identified - We have investigated and identified an issue resulting in Salesforce Integrations disconnecting for a subset of customers. We apologize for any inconvenience this issue may cause and will post updates as we know more. If you have any questions, please reach out to our Support Team by emailing support@bettercloud.com.
Jun 18, 2024 - 12:49 EDT
BetterCloud ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Global Search Operational
Grids / User Interface Operational
Workflow Activity Feed ? Operational
Content Scanning Operational
Integrations Operational
Atlassian Operational
Azure AD Operational
BambooHR Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
OneLogin Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
Workday Operational
Slack Enterprise Grid Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Track Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

Unresolved incident: Salesforce Integrations Frequently Disconnecting.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - We have resolved the issue that was resulting in delays with certain on-demand Workflow instances in BetterCloud. We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 17:46 EDT
Identified - We have identified an issue resulting in delays with certain on-demand Workflow instances in BetterCloud. We recommend starting workflows from the Directory or Files grids instead of the Global Search. Our team is actively working towards a resolution. We will provide another update as soon as possible. If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 16:49 EDT
Investigating - We have identified and are investigating an issue resulting in delays with certain Workflow instances. We apologize for the inconvenience this issue is causing and will provide updates as soon as we know more. If you have any questions, please contact Support: support@bettercloud.com.
Jun 12, 14:53 EDT
Resolved - We have resolved the issue that was causing some delays related to the completion of certain Syncs, Alerts, and Workflows for a small subset of customers with Okta, Google, Dropbox and/or Box integrations We appreciate your patience! If you have any questions, please contact Support: support@bettercloud.com
Jun 12, 13:42 EDT
Investigating - We have identified and are investigating an issue resulting in some delays related to the completion of certain Syncs, Alerts, and Workflows for a small subset of customers with Okta, Google, Dropbox and/or Box integrations. We apologize for the inconvenience this issue is causing and will post updates as we know more. Please reach out to our support team by emailing support@bettercloud.com if you have any questions
Jun 11, 18:52 EDT
Jun 11, 2024
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - We have identified and resolved an issue preventing customers using SAML to login to BetterCloud's Track UI (trackapp.bettercloud.com).

As a result of the migration of the Track product to BetterCloud, Track admins who have previously configured SAML access for trackapp.g2.com will need to reconfigure their SAML application to point to trackapp.bettercloud.com in order to login.

Please review the below Help Center Article for directions on updating your SAML configuration: https://support.bettercloud.com/s/article/Updating-SAML-Configuration?selectedCateg=&parentCategory=All&parentCategoryLabel=¤tCategLabel=

We apologize for any inconvenience this issue may have caused. If you have any questions, please reach out to our Support team by emailing support@bettercloud.com.

Jun 6, 17:21 EDT