Monitoring - We are continuing to monitor as we progress through the backlog of delayed events. We will provide another update tomorrow. If you have any questions, please contact our Support Team.
Aug 2, 22:16 EDT
Identified - We have identified the root cause of this issue and implemented some changes that we expect to enable the syncs to start processing more quickly. We will monitor as we process through the delayed events and continue to provide updates on our progress here. If you have any questions, please contact our Support Team.
Aug 2, 19:16 EDT
Update - We are continuing to investigate an issue that may cause updates to Users, Groups, Group Memberships, Group Settings, and User Settings to sync in at a delay for the following integrations: Dropbox, Microsoft 365, Okta, and Slack. Workflows configured to trigger based on such updates may run later than expected. We will continue to provide updates here. If you have any questions, please contact our Support Team.
Aug 2, 14:35 EDT
Investigating - We are currently investigating an issue that may cause updates to Users, Groups, Group Memberships, Group Settings, and User Settings to sync in at a delay for the following integrations: Dropbox, Microsoft 365, Okta, and Slack. Workflows configured to trigger based on such updates may run later than expected. We will provide another update here as soon as more information is available. If you have any questions, please contact our Support Team.
Aug 2, 12:18 EDT
BetterCloud ? Degraded Performance
Core Services ? Operational
Alerts Operational
Directory Degraded Performance
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Integrations Degraded Performance
Box Operational
Dropbox Degraded Performance
Google Operational
Namely Operational
Office 365 Degraded Performance
Okta Degraded Performance
Salesforce Operational
Slack Degraded Performance
Zendesk Operational
Zoom Operational
OneLogin Operational
Azure AD Operational
Live Chat Widget Operational
BetterCloud for G Suite ? Operational
General Information ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021

Unresolved incident: Delayed Directory Updates.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021

No incidents reported.

Jul 29, 2021

No incidents reported.

Jul 28, 2021

No incidents reported.

Jul 27, 2021

No incidents reported.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.