Discover based Workflows are not Working

Incident Report for BetterCloud

Resolved

Discover Alert based Alerts and Workflows have continued to work as expected throughout the monitoring period. Thank you for your patience, and we apologize for any inconvenience this issue may have caused. If you have any questions, please contact support at support@bettercloud.com

Posted Feb 04, 2022 - 14:51 EST

Monitoring

We have released a fix and Discover based Alerts and Workflows are working as expected. Thank you for your patience. We will continue monitoring to ensure Discover functionality is working correctly. If you have any questions, please contact the BetterCloud Support team at support@bettercloud.com

Posted Feb 04, 2022 - 13:29 EST

Identified

We have identified the root issue that is impacting Discover based Alerts and Workflows and have made progress towards a resolution. We apologize for the inconvenience this issue is causing, and will provide more updates on our status page as we continue. If you have any questions, please contact support at support@bettercloud.com

Posted Feb 04, 2022 - 00:48 EST

Investigating

We are currently investigating an issue that is impacting Discover based Alerts and Workflows. At this time, Workflows configured with Discover Alerts are not taking action on the target of the Workflow. We apologize for the inconvenience this issue is causing and will provide updates on our status page. If you have any questions, please contact support at support@bettercloud.com

Posted Feb 03, 2022 - 19:56 EST

This incident affected: BetterCloud (Workflows, Applications).