File Updates in BetterCloud Delayed

Incident Report for BetterCloud

Resolved

The backlog of delayed File events have all been processed and new events are now coming in as expected. Thank you for your patience. If you have any questions, please contact the support team at support@bettercloud.com

Posted Nov 22, 2021 - 09:26 EST

Monitoring

We have released the fix for this issue. The delayed File events are now processing in BetterCloud, and we are continuing to monitor as we process the backlog of File events. If you have any questions, please contact the support team at support@bettercloud.com

Posted Nov 19, 2021 - 18:31 EST

Update

We are close to pushing out the fix for this issue. Once this change is out, we will monitor while the backlog of delayed File events processes. We will provide another update in 60 mins or sooner on the status of this fix. If you have any questions, please contact the support team at support@bettercloud.com

Posted Nov 19, 2021 - 17:28 EST

Update

We are continuing to work on the fix for this issue. Once this change is out, we will monitor while the backlog of delayed File events processes. We will provide another update in 60 mins or sooner on the status of this fix. If you have any questions, please contact the support team at support@bettercloud.com

Posted Nov 19, 2021 - 16:29 EST

Identified

We have identified an issue that is causing File updates in BetterCloud to be significantly delayed, which can affect File related Alerts and/or Workflows. A fix for this issue is expected shortly. We will provide another update in 60 mins on the status of this fix. If you have any questions, please contact the support team at support@bettercloud.com

Posted Nov 19, 2021 - 15:37 EST

This incident affected: BetterCloud (Alerts, Files, Workflows).