BetterCloud Support Ticketing/Chat/Knowledge Base upgrade
Scheduled Maintenance Report for BetterCloud
The scheduled maintenance has been completed.
Posted Jan 08, 2021 - 23:46 EST
Due to unforeseen circumstances beyond our immediate control, we are halting the migration at this time to ensure no disruptions or delays impact our ability to help our customers. All support channels remain functional, and we'll reschedule this maintenance period and migration effort very soon. Thanks for your understanding and patience.
Posted Jan 08, 2021 - 23:45 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 08, 2021 - 20:00 EST
It’s time for an Upgrade! The BetterCloud Support team will be migrating our ticketing system, live chat agent, and the Help Center/Customer Portal site on January 9th, 2021. We’ll be kicking off backend work Friday, January 8th at 8:00PM ET and expect the maintenance to be complete by 12:00PM ET Saturday.

This change allows us to continue improving our existing capabilities in providing you the best support experience possible. We are very excited about the overall improvements this will usher in, as it helps us work together more efficiently and meet your needs better than ever.

We've made great efforts to ensure this transition is as seamless as possible, but it is not without some minor changes. We’ve highlighted these expected changes that you may notice, some of which are temporary, in our Help Center.

For this maintenance period, new ticket confirmation emails acknowledging receipt of your ticket may be delayed, but rest assured we are receiving tickets through the normal channels during this transition.

Please do not hesitate to reach out with any questions or concerns, and we look forward to working with you in the New Year!
Posted Jan 08, 2021 - 12:06 EST
This scheduled maintenance affected: Live Chat Widget.