BetterCloud Support Ticketing/Chat/Knowledge Base upgrade
Scheduled Maintenance Report for BetterCloud
The scheduled maintenance has been completed.
Posted Mar 07, 2021 - 17:00 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 05, 2021 - 17:00 EST
The BetterCloud Support team will be migrating our ticketing system, live chat agent, and the Help Center/Customer Portal site on March 5th, 2021.

We will commence work beginning on Friday, March 5th at 5:00PM ET and expect the maintenance to be complete by Sunday, March 7th at 12:00PM ET.

During this time, Chat will be disabled. Email support will continue to be available, and our team will be standing to support you through normal business hours. Please contact us at to open a request.

This change allows us to continue improving our existing capabilities in providing you the best support experience possible. We are very excited about the overall improvements this will usher in, as it helps us work together more efficiently and meet your needs better than ever.

We've made great efforts to ensure this transition is as seamless as possible, but it is not without some minor changes. We've highlighted these expected changes that you may notice, some of which are temporary, in our Help Center..

For this maintenance period, new ticket confirmation emails acknowledging receipt of your ticket may be delayed, but rest assured, we are receiving tickets through the usual channels during this transition.

Please do not hesitate to reach out with any questions or concerns, and we look forward to working with you!
Posted Mar 04, 2021 - 16:55 EST
This scheduled maintenance affected: Live Chat Widget and General Information.