File Governance - Insights Data
Update - File Governance Insights data remains out-of-date for a subset of customers. We are in the process of implementing further optimizations that should enable us to process the remaining updates more quickly and efficiently. We will continue to provide updates here until Insights data is accurate. If you have any questions, please contact our Support Team.
May 19, 2025 - 10:27 EDT
Monitoring - We have identified an issue causing File Governance Insights data to be out-of-date for some customers. We have taken action to fix the issue and are monitoring as we process the backlog of updates. We expect to be caught up by early next week and will provide another update when Insights data is accurate. If you have any questions, please contact our Support Team.
May 16, 2025 - 11:06 EDT
User Automation ? Operational
Core Services ? Operational
Alerts Operational
Directory Operational
Files Operational
Workflows Operational
Privileges Operational
Audit Logs Operational
Platform API Operational
Applications Operational
Dashboard Operational
Data Protection ? Operational
Global Search Operational
Workflow Activity Feed ? Operational
Content Scanning Operational
Spend Optimization ? Operational
File Governance ? Degraded Performance
Google Administration ? Operational
Live Chat Widget Operational
Integrations Operational
Atlassian Operational
Azure AD Operational
BambooHR Operational
Box Operational
Dropbox Operational
Google Operational
Namely Operational
Office 365 Operational
Okta Operational
OneLogin Operational
Salesforce Operational
Slack Operational
Zendesk Operational
Zoom Operational
Workday Operational
Slack Enterprise Grid Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 21, 2025

No incidents reported today.

May 20, 2025
Scheduled Maintenance on File Governance (Tricent) functionality- Tuesday, May 20th 2025
Completed - The maintenance originally planned for today will be rescheduled.
May 20, 10:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 10:00 EDT
Scheduled - BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Tuesday, May 20th 2025 from 10:00AM EST to 12:00PM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.
May 15, 10:18 EDT
May 19, 2025

Unresolved incident: File Governance - Insights Data.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
May 15, 2025
Scheduled Maintenance on File Governance (Tricent) functionality- Thursday, May 15 2025
Completed - This maintenance window is being rescheduled for Tuesday, May 20th from 10:00AM EST to 12:00PM EST.
May 15, 10:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 10:00 EDT
Scheduled - BetterCloud's File Governance functionality (aka: Tricent/app.tricent.com) is scheduled to undergo maintenance on Thursday, May 15 2025 from 10:00AM EST to 12:00AM EST. Within this window, customers will not be able to navigate to or use BetterCloud's File Governance functionality located at app.tricent.com.
May 13, 12:59 EDT
May 14, 2025
File Ingestion Delay
Resolved - We have resolved the issue causing delays ingesting files for a subset of customers. We appreciate your patience! If you have any questions, please contact our Support Team by emailing support@bettercloud.com.
May 14, 00:18 EDT
Monitoring - We have addressed the issue causing delays ingesting Files for a subset of customers. We will continue to monitor and make additional improvements as needed. If you have any questions, please contact our Support Team.
May 13, 18:17 EDT
Investigating - We are currently investigating an issue causing delays ingesting Files for a subset of customers. Affected customers may experience delays in Files appearing/updating in the UI, as well as delays triggering File based Automations. If you have any questions, feel free to reach out our Support Team by emailing support@bettercloud.com.
May 13, 17:08 EDT
May 13, 2025
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Scheduled Maintenance on User Automation (app.bettercloud.com) functionality
Completed - The scheduled maintenance has been completed.
May 9, 01:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 7, 22:09 EDT
Scheduled - Within this window, customers may experience the following behavior in app.bettercloud.com:
- Delays executing and processing all Workflows/Actions
- Delays receiving and processing all Extended Workflow Trigger Events

Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed.
May 7, 22:03 EDT
May 8, 2025
May 7, 2025
Scheduled Maintenance on User Automation (app.bettercloud.com) functionality
Completed - The scheduled maintenance has been completed.
May 7, 22:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 EDT
Scheduled - Within this window, customers may experience the following behavior in app.bettercloud.com:
- Delays executing and processing all Workflows/Actions
- Delays receiving and processing all Extended Workflow Trigger Events

Note: All delayed Events/Workflows/Actions will resume once this maintenance is completed.
Apr 30, 14:47 EDT
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Incident History